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INNOVATION MGR (Supply Chain Systems)

March 16, 2026

About the position

This position is hybrid working 3 days a week from our Legacy West Support Cener located in Plano Texas. About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. About the role This is a hybrid position working from our Legacy West Support Center in Plano, Texas. The Enterprise Innovation Manager - Merchandising and Supply Chain, is instrumental in taking new ideas and cultivating them into positive outcomes. Innovation Managers help create a culture of innovation and are involved in shaping the processes needed for forward movement across the Enterprise. The ideal candidate should have strong business knowledge in a retail environment working across multiple business models (B2B, B2C, Ecommerce, and brick & mortar). The candidate should have a solid background in Merchandising and/or Supply Chain. Experience in project delivery from idea formulation through final project delivery is also desired. The Innovation manager will be required to work across IT disciplines and business units to formulate ideas and deliver projects in the Merchandising and Supply Chain spaces.

Responsibilities

Shephard Leadership / SMEs / Business and Application Owners / Vendors in the identification of business needs, storylines, and development of problem statements, business rules and measurements for strategic initiatives.
Define and manage the overall scope of an initiative gaining appropriate signoff from affected stakeholders.
Lead the definition of high-level requirements and work across IT teams and vendor partners to develop timelines and cost estimates to complete projects.
Assist Leadership with building business case and preparing for funding approvals and various stage gating processes.
Ensure all aspects of delivery and solutioning are accounted for prior to execution of a project by ensuring requirements are met throughout the project lifecycle process and keeping stakeholders apprised of changes to scope.
Plays an active role during the delivery cycle of projects. This may involve direct project/program management of projects or oversight of projects brought through the discovery process.
Management of budget vs actuals, timelines, and resource planning for assigned projects.
Create partnerships with Key Leaders and stakeholders throughout the enterprise to identify SME’s and customers (Digital, Solution Delivery, Infrastructure & Ops leaders).

Requirements

Degree in a relevant subject or an equivalent combination of experience, education and training.
8+ years’ experience in a combination of business systems development, general business, and project management
A proven track record of managing complex Programs across multiple business units.
Skilled at creating executive level presentations and summaries.
Experience with development and execution of uses cases, business benefit capture and realization.
Demonstrated experience with SDLC, Lean Six Sigma, TQM, ITIL, etc.
Experience in gaining group consensus and prioritization.
Demonstrated knowledge and experience in the areas of Merchandising and/or Supply Chain business areas.
Analytical skills- interpret and report on market and consumer data
Aptitude for Innovation - Keeps up with industry trends and knowledge.
Shows a Bias for Action - Proactively researches and solves issues.
Excellent relationship-building across IT and business units and manage internal politics and buy-in.
Strategic focused w/the ability to operate at all levels of the organization.
Ability to work with a brief list of assumptions and support Sponsor’s to drive initiatives.
Willingness to take the first steps to inspire others to follow and deep dive into new domains.
Optimistic, strategically minded and generally curious about areas impacted by new systems, new processes, and customer behaviors.
Strong technical aptitude.

Nice-to-haves

Project Management Institution (PMI) certification or similar certification preferred.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...