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Information Technology (IT) Support Technician

February 20, 2026

Position Type:
Technology
Date Posted:
6/24/2025
Location:
Central Office
Date Available:
07/01/2025
Closing Date:
07/31/2025

INFORMATION TECHNOLOGY (IT) SUPPORT TECHNICIAN
SUMMARY: The Leaguers, Inc. is seeking a motivated, tech-savvy, and detail-oriented Junior IT Support Technician to join our dynamic IT team. This is an excellent opportunity for individuals looking to gain hands-on experience in IT support, with potential career growth.

DUTIES & RESPONSIBILITIES:

General IT Support:

Install, configure, and maintain computer hardware, operating systems, and applications;
Monitor and support daily operations of computer systems and networks;
Diagnose and resolve hardware/software issues and system errors;
Set up user accounts and profiles; manage passwords and access controls;
Provide daily support for staff via in-person, phone, or remote assistance;
Maintain accurate documentation and update the IT ticketing system regularly.

Help Desk & Technical Support:

Respond to service requests and provide timely resolution;
Follow procedures and diagrams to troubleshoot or set up systems;
Prioritize and manage multiple open tickets simultaneously;
Maintain strong working relationships with internal staff and external vendors.

Network & System Assistance:

Assist with troubleshooting network outages and internet connectivity issues;
Perform light network and voice cabling, and relocate network equipment as needed;
Support Meraki-based network infrastructure (Wi-Fi, switches, firewalls);
Help configure and deploy Windows 10/11 devices, including imaging and enrollment.

System Administration:

Support and manage device enrollments using Microsoft Intune / Endpoint Manager;
Perform basic account management tasks in Active Directory, Azure AD, and Office 365;
Assist with setup and maintenance of printers, VOIP phones, and security systems;
Document technical procedures and solutions accurately for knowledge sharing.

Additional Technical Knowledge:

Basic understanding of DNS, DHCP, TCP/IP, OSI layers, and print servers;
Familiarity with CCTV and VOIP systems is a plus;
Test and evaluate new hardware and software technologies

QUALIFICATIONS:

Associate Degree in Computer Science or related field, preferred;
CompTIA A+ certification, preferred;
2-3 years of field or help desk experience, preferred;
Exposure to Microsoft Intune, Active Directory, Azure, or Google Workspace, prefered;
Strong technical problem-solving and diagnostic skills;
Proficient with Windows environments and standard networking tools;
Excellent communication and interpersonal skills;
Ability to manage time, prioritize tasks, and adapt to changing demands;
Strong organizational, documentation, and customer service skills;
Willingness to learn and grow in a fast-paced environment.
Ability to work collaboratively in a team and independently when needed;
Reliable, punctual, and detail-oriented.

SALARY:
Negotiated based on experience and certification

BENEFITS:
Twelve (10) Month Position
Benefit Package (Health, Prescription, Dental and Life Insurance) *Free Options Available
403-B Retirement Plan
Sick and Personal days
Paid Holidays
Winter and Spring Recess
Monthly Professional Development Training

Application Procedure: All interested candidates must apply online. All certifications, resume, letters of reference, Praxis scores and transcripts must be uploaded prior to the closing date of the posting to be considered for any position with The Leaguers, Inc. Do not mail or email these documents. Once you submit an application you will receive an email confirmation. This is your confirmation; please do not call to inquire if it has been received. All candidates of interest will be contacted by the hiring department.
Selection Procedure: Candidates being considered for the position will be contacted by the hiring department to schedule an interview.
Equal Opportunity Employer: The Leaguers, Inc. is an Equal Opportunity Employer. The Leaguers, Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. The Leaguers has a policy of active recruitment of qualified teachers and non-certified employees. Any individual needing assistance in completing a job application for any opening should contact the Department of Human Resources.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...