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Income and Payments Assistant

March 14, 2026

Dover District Council has an exciting agenda to deliver first‑class public services, putting our residents at the heart of everything we do. From ambitious regeneration to preparing for the future of local government, a career with us gives you the opportunity to grow, influence change and make a lasting difference. We are proud of our diverse workforce, a community of people with different backgrounds, strengths, thinking styles and lived experiences. We know that the best ideas come from teams where everyone feels they belong. Whether you’re neurodivergent, early in your career, exploring a new path, or returning to work, you are welcome here. Just tell us what you need to thrive. The Role & Responsibilities This is a key role supporting the accurate and timely processing of the Council’s income, payments, and financial data. You’ll help ensure we remain fully compliant with financial regulations, HMRC guidance, contract procedure rules and all relevant legislation. Who We Are Looking For We’re looking for someone who is highly organised with an eye for detail and accuracy. You do not need to tick every box, if you have strong analytical skills and enjoy working with financial systems, we want to hear from you. You’ll bring: <ul> <li>Experience in a finance environment, preferably within accounts payable or accounts receivable </li> <li>A proven ability to learn new financial systems</li> <li>Clear communication skills, especially when supporting colleagues who aren’t finance specialists</li> <li>Good organisational skills, with the ability to work calmly under pressure and to tight deadlines</li> <li>A positive, team‑focused approach and a willingness to learn</li> </ul> Qualifications <ul> <li>Minimum 3 GCSEs (or equivalent), English and Maths (desirable)</li> </ul> If you're not sure you meet the criteria, still apply, we value potential and mindset. Our Commitment to Accessible & Inclusive Recruitment We’re committed to a barrier‑free recruitment experience. If you need adjustments, at any stage, just let us know. We can offer: <ul> <li>Alternative assessment formats (written, visual, step‑by‑step)</li> <li>Flexible interview scheduling</li> <li>Extra processing time</li> <li>Quiet interview spaces</li> <li>Clear and structured onboarding</li> </ul> We recognise that different people work in different ways, and we embrace that! What We Can Offer We provide a friendly and supportive environment for you to excel in. We also offer several employee benefits (subject to eligibility), including: <ul> <li>Benenden Healthcare Membership and Employee Assistance Programme</li> <li>Local Government Pension Scheme (with the option for Additional Voluntary Contributions)</li> <li>Generous annual leave entitlement</li> <li>Staff discount schemes, including reduced leisure centre membership</li> <li>On‑site parking</li> <li>Flexible working options to support work–life balance</li> </ul> Due to the nature of this role, the successful applicant will be required to undertake a Basic DBS check as well as a Baseline Personal Security Standard (BPSS) as part of their pre-employment clearances. What Next? If you’d like to discuss the role, please contact Alicia Warman, Finance Team Leader (alicia.warman@dover.gov.uk) The quality of your application will form part of the selection process. If you need any support in the application process, you can contact <a href="mailto:hr@dover.gov.uk">hr@dover.gov.uk</a>. The closing date for this role is 3rd April 2025

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...