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Housing Coordinator, Housing and Residence Life
Housing Coordinator, Housing and Residence Life
Job ID: 295306
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular
About Us
Are you ready to transform lives through academic excellence,
innovative research, strong community partnerships and economic
opportunity? Kennesaw State University is one of the 50 largest
public institutions in the country. With growing enrollment and
global reach, we continue to expand our institutional influence and
prominence beyond the state of Georgia. We offer more than 190
undergraduate, graduate, and doctoral degrees to empower over
50,000 students to become thought leaders, lifelong learners, and
informed global citizens. Our entrepreneurial spirit, high-impact
research, and Division I athletics draw students from throughout
the region and from more than 100 countries across the globe. Our
university's vibrant culture, career opportunities, rich benefits,
and values
of respect, integrity, collaboration, inclusivity, and
accountability make us an employer of choice. We are part of the
University System of Georgia. We
are searching for talented people to join Kennesaw State University
in our vision.
Come Take
Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our
Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA
30144.
Our Marietta campus is located at 1100 South Marietta Parkway,
Marietta, GA 30060.
Job Summary
Responsible for the management and promotion of on-campus housing
with a special emphasis on room assignments, resident retention
efforts, and providing outstanding customer service. Responsible
for helping maintain a database of records, process execution and
other various large-scale projects throughout the year.
Responsibilities
KEY RESPONSIBILITIES:
1. Utilizes the university housing system (i.e., StarRez) software
suite to manage and maximize student occupancy for on-campus
housing
2. Assists with the development, testing, and management of the
room assignment process from application to assignment to check-in
and check-out
3. Assist in the development and execution of the annual room
selection process utilizing the StarRez PortalX Application
Portal
4. Responsible for training of all staff members in assigned area
on the use of the StarRez software suite
5. Supervises all activities of student assistant staff members
hired to work at the support desk for the assigned area, to include
recruitment, selection, and training of student staff
6. Manages the housing waitlist process for every classification of
student each semester, monitors each individual step from initial
offer to final status for waitlisted students
7. Responsible for manually billing housing fees for all housing
beds
8. Coordinates reconciliation process with University Bursar
9. Calculates and manually bills pro-rated housing and cancellation
fees for all housing beds
10. Responsible for verifying student eligibility for on-campus
housing. If students are ineligible, communicate cancellation and
move-out process
11. Completes monthly reconciliation between the SALTO Access
System and StarRez
12. Ensures security of our physical buildings by maintaining
accurate record
13. Serves as a contact for student, family, and staff questions
regarding housing assignments and billing, communication sources
include answering phone calls, working with walk-in traffic and
responding to e-mail messages
14. Attends campus events such as Preview Days & Orientations
to market University housing to current on-campus residents and
incoming students who may desire to live on campus
Required Qualifications
Educational Requirements
Bachelor's degree from an accredited institution of higher
education or an equivalent combination of relevant education and/or
experience
Required Experience
Two (2) years of experience in customer service and/or related work
experience
Preferred Qualifications
Preferred Educational Qualifications
An advanced degree from an accredited institution of higher
education in a related field
Preferred Experience
Previous experience in higher education
Experience in Residential Housing
Proposed Salary
The budgeted salary range is $19.60 to $25.00 per hour. Offers are
based on relevant experience. Comprehensive benefits to include
Medical, Dental, Vision, 13 paid holidays, vacation, generous
retirement plans, tuition waiver, wellness options, and much more!
Visit hr.kennesaw.edu/benefits
Knowledge, Skills, & Abilities
ABILITIES
Able to work in a fast-paced environment
Able to handle multiple tasks or projects at one time meeting
assigned deadlines
KNOWLEDGE
Working knowledge of StarRez software package or any housing
software preferred
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving,
independent judgment, organization, communication (written, verbal
and written), time management, project management and presentation
skills
Proficient with computer applications and programs associated with
the position (i.e., Microsoft Office suite, residential housing
software)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
USG Core Values
The University System of Georgia is comprised of our 25
institutions of higher education and learning as well as the System
Office. Our USG Statement of Core Values are Integrity, Excellence,
Accountability, and Respect. These values serve as the foundation
for all that we do as an organization, and each USG community
member is responsible for demonstrating and upholding these
standards. More details on the USG Statement of Core Values and
Code of Conduct are available in USG Board Policy 8.2.18.1.2 and
can be found on-line at
https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board
Policy 6.5 Freedom of Expression and Academic Freedom found on-line
at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity
Employer. The University is committed to maintaining a fair and
respectful environment for living, work and study. To that end, and
in accordance with federal and state law, Board of Regents policy,
and University policy, the University prohibits harassment of or
discrimination against any person because of race, color, sex
(including sexual harassment, pregnancy, and medical conditions
related to pregnancy), sexual orientation, gender identity, gender
expression, ethnicity or national origin, religion, age, genetic
information, disability, or veteran or military status by any
member of the KSU Community on campus, in connection with a
University program or activity, or in a manner that creates a
hostile environment for members of the KSU community.
For additional information on this policy, or to file a complaint
under the provisions of this policy, students, employees,
applicants for employment or admission or other third parties
should contact the Office of Institutional Equity at English
Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
Background Check
- Standard Enhanced
- Education
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=295306&PostingSeq=1
jeid-7fe298114692044ba000e7536ca0425c
