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House Person, Hotel Housekeeping

February 25, 2026

Under the direction of the Supervisor Housekeeping, the House Person is responsible for maintaining 5-Star, 5-Diamond rating experience for the overall cleanliness of all public areas in guest view on the guest floors and heart of house areas. Responsible for delivering guest request items in a professional and timely manner according to our Forbes standards. Collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.ESSENTIAL DUTIES AND RESPONSIBILITIES1. Cleans and maintains all public areas in guest view including corridors, elevators landings, elevators, stairwells, including areas in heart of house such as service elevators, linen closets and storage rooms. Restocks the housekeeping carts with linen, supplies and amenities, in addition to deep cleaning of guestrooms, carpet shampoo, water extraction and high dusting as assigned by the supervisor. 2. Delivers guest request items within ten minutes in a courteous and professional manner, in accordance to our Forbes standards. Possesses the ability to carry an assigned radio and wear an earpiece discretely to communicate with team members. 3. Ensures proper usage of chemicals and cleaning supplies by following OSHA rules and completing training for chemical usage, ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations. Ensures all equipment is maintained and used accordingly, while following health and safety guidelines and policies and procedures. 4. Motivates employees to collaborate, learn, perform, and develop their skills. Works with a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout the employment lifecycle. 5. Reports all maintenance issues pertaining to guest floors to the Office Coordinator and report all guest requests to the Supervisor or the Office Coordinator as needed. 6. Performs other duties as assigned to support the eﬃcient operation of the department. EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS<ul><li>High School Diploma or GED is preferred.</li><li>Minimum of two (2) years of Housekeeping experience within an upscale hotel is preferred.</li></ul>KNOWLEDGE, SKILLS AND ABILITIES (KSA)<ul><li>Good verbal and written communication skills required.</li><li>Knowledge of housekeeping service techniques and productivity expectations.</li><li>Ability to identify and prioritize issues.</li><li>Ability to assist the guests with any request and communicate any issues with the office coordinator or supervisor.</li><li>Must be personable and professional, capable of using caution and discretion in communication. </li></ul>LICENSES, CERTIFICATIONS AND REGISTRATIONS<ul><li>At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.</li><li>No Driving Responsibilities: Role does not require a driver’s license or insurance.</li></ul>PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENTThe physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.<ul><li>Primary work environment is in a climate-controlled office setting.</li><li>Work requires travel to attend meetings, trade shows, and conferences.</li><li>Incumbents may be required to work evening, weekend and holiday shifts.</li><li>Must be able to work in a fast-paced, high-demand environment.</li><li>Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.</li><li>Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.</li><li>Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.</li><li>Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.</li><li>Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.</li><li>Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.</li><li>Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.</li><li>Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.</li><li>The employee may be exposed to fumes or airborne particles including secondhand smoke.</li></ul> Reasonable accommodation will be made in compliance with all applicable law.As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...