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Hospitality Security Officer (Hotels & Theatres)

March 14, 2026

About the Role

Are you an elite Hospitality Security Officer ready to become an integral part of a growing business, surrounded by amazing people and opportunity.

FRG is actively seeking dedicated Hospitality Security Officers to become part of our team. With the aim of guaranteeing the safety and security of our premises and personnel. This position extends beyond just maintaining security; it’s about fostering a secure and inviting atmosphere

First Response Group is not just a workplace.

It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

If you are looking for a workplace that values innovation and excellence, FRG could be your next career move !

Job Opportunity

Maintain a confident and professional security presence across hotel and theatre environments, ensuring guests, staff, performers and visitors feel safe, welcome and supported at all times.
Manage entry points and access control, verifying credentials, monitoring guest flow and ensuring only authorised individuals access restricted areas.
Conduct proactive internal and external patrols, identifying potential risks, safety hazards or suspicious behaviour before issues escalate.
Support live events and performances by managing crowd movement, maintaining order and ensuring a smooth and safe guest experience during high traffic periods.
Respond quickly and effectively to incidents, disturbances or emergencies, using sound judgement and calm decision-making under pressure.
Deliver high-level customer service, assisting guests with directions, enquiries and support while maintaining security standards expected within premium hospitality venues.
Complete accurate incident reporting and security documentation, ensuring all events, observations and actions are recorded clearly and professionally.
Work collaboratively with venue management, staff teams and emergency services to uphold safety standards and ensure operational excellence across the venue.

Essential Skills

Requirements:

Valid SIA Door Supervisor Licence (Essential)
Previous experience in hospitality, hotels, theatres or event venues
Strong communication and interpersonal skills
Professional appearance and presentation
Ability to remain calm, confident and decisive in high-pressure situations
Strong awareness of customer service within security environments
Flexibility to work including evenings, weekends and event days

What We Offer:

Consistent Shifts
Competitive Pay – £13.85 per hour with opportunities for additional shifts across other venues and events.
Professional Development Opportunities – Access to ongoing training, skill development and potential progression
Work in Unique Hospitality Environments – Gain experience across hotel and theatre settings, supporting live events, guests and hospitality operations.
Supportive Team Culture – Be part of a professional and collaborative team where reliability, professionalism and strong performance are recognised and valued.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...