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Head of Payments Platforms

February 26, 2026

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We are currently seeking an exceptional person to join our team in the role of Head of Payments Platforms. The UK Payments market is a vital component of the economy. It is central to our customers, making up the majority of interactions a customer has with their bank. Additionally, the National Payments Vision sets out an ambitious roadmap to re-establish the UK as a global leader within the payments market through new infrastructure and the growth of digital assets and currencies. Within this context, the Head of Payments Platforms role is pivotal to our UK Retail & Wealth ambition to truly ‘excel in payments’. You’ll lead a team to own and optimise the transaction flow for card and non card payments, acting as the business owner for the journey and its parameters with the ultimate aim of improving authorisation and payment success rates. The role will also own the payment rail strategy for UK Retail & Wealth and define the future state architecture for payments and a clear path for achieving this. As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you’ll: <ul><li style="font-family: arial, helvetica, sans-serif;">Help embed UK Retail & Wealth Strategic Ambitions. Provide leadership that aligns with our strategic goals, driving strong team engagement and ensuring everyone is working towards a shared vision</li><li style="font-family: arial, helvetica, sans-serif;">Act as a senior leader by exemplifying HSBC’s leadership principles and fostering complete alignment with the organisation’s culture and values</li><li style="font-family: arial, helvetica, sans-serif;">Build and Develop High-Performing Teams. Establish and maintain a high-performing team capable of articulating strategy, translating vision into action, and delivering tangible results</li><li style="font-family: arial, helvetica, sans-serif;">Champion Talent, Succession, and Inclusion. Ensure robust talent and succession planning, while cultivating an inclusive environment that reflects and promotes the HSBC brand</li><li style="font-family: arial, helvetica, sans-serif;">Facilitate Collaboration and Drive Outcomes. Work collaboratively across the matrix to build capability, progress objectives, and maintain focus on key outcomes</li><li style="font-family: arial, helvetica, sans-serif;">Engage Externally and Manage Industry Relationships. Proactively manage relationships with industry bodies (e.g., BOE, UK Finance, Visa, MasterCard), engage with external organisations to understand market trends, and identify opportunities for continuous improvement</li></ul> To be successful in this role you should meet the following requirements: <ul><li style="font-family: arial, helvetica, sans-serif;">Must have proven Leadership within Cards/Payments. Able to lead teams to deliver across customer, commercial, and conduct objectives, driving end-to-end journey management</li><li style="font-family: arial, helvetica, sans-serif;">Deeply understands customer needs and payment technology and leverages this insight to create world-class, payment experiences</li><li style="font-family: arial, helvetica, sans-serif;">Can set organisational strategy, galvanises stakeholders beyond direct reports, and delivers results across matrix structures</li><li style="font-family: arial, helvetica, sans-serif;">Strong grasp of current and emerging regulatory requirements, ensuring compliance and future readiness</li><li style="font-family: arial, helvetica, sans-serif;">Can build trusted networks across business areas, fostering mutual trust and encouraging collaborative working</li><li style="font-family: arial, helvetica, sans-serif;">Able to present complex issues confidently to diverse audiences, adapts to rapidly changing priorities, and excels under pressure</li></ul> Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: <a href="mailto:hsbc.recruitment@hsbc.com">hsbc.recruitment@hsbc.com</a>Telephone: +44 207 832 8500

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...