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GC Retail Customer Service Associate Store 109
About the position
The Customer Service Associate plays a vital role in preventing theft and ensuring customers have a positive shopping experience. The Customer Service Associate is the first and last point of contact for the customer and combines exceptional service with theft prevention and store safety responsibilities.
Responsibilities
- Warmly greet customers as they enter the store and offer assistance as needed.
- Answer customer inquiries and direct them to appropriate departments or members of the staff.
- Ensure customers feel welcome and valued throughout their shopping experience.
- Communicate with customers leaving empty handed to obtain feedback or further assist with their needs.
- Collaborate and communicate with other team members to ensure smooth store operations.
- Conduct receipt checks at the store exits to prevent theft and ensure all items are properly accounted for.
- Verify the accuracy of receipts against purchased items and address any discrepancies professionally.
- Check gear bags (guitar cases, snare cases, drum cases, etc) upon exit and record item description and serial numbers, if applicable, to verify that serial number(s) match.
- Check employee coats and bags as Associates exit the store
- Support store team with operational tasks as assigned.
- Monitor the sales floor as needed to ensure it is well-organized, clean, and safe for customers
- Identify and address any safety hazards or issues promptly with management.
- Implement and follow store policies and procedures related to safety and loss prevention.
- Report any suspicious activities or security concerns to management.
Requirements
- Passion for music and familiarity with musical instruments and equipment is desirable.
- Previous customer service experience, preferably in a retail environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic retail environment.
- Strong organizational skills and attention to detail.
- Flexibility in scheduling, including availability to work additional hours when needed, including nights and weekends.
- Ability to stand and walk, for extended periods of time.
- Capable of lifting and carrying up to 25 pounds.
- Comfortable with frequent stooping, bending, and reaching.
Nice-to-haves
- Passion for music and familiarity with musical instruments and equipment is desirable.
Benefits
- For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour!
- Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
