Full Time Call Center Representative

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. They are seeking a Full Time Call Center Representative who will work directly with consumers to help them obtain new policies in a call center setting.

Responsibilities

  • Contacts and qualifies prospective customers and explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances
  • Communicates professionally with customers to explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate plans or policies
  • Calculates and/or quotes premium rates for recommended policies
  • Develops and maintains thorough product knowledge
  • Demonstrates a high degree of integrity and follows compliance/quality assurance requirements
  • Utilizes client and/or company-provided computer systems to perform accurate and timely data entry and submit applications
  • Follows scripts and designated sales processes to complete sales in a compliant and effective manner
  • Actively participates in training and coaching on an ongoing basis to improve performance
  • Other duties may be assigned

Skills

  • Typically holds Life and/or Health insurance license
  • Works directly with consumers to help them obtain new policies
  • Contacts and qualifies prospective customers and explains features and merits of policies offered
  • Recommends amount and type of coverage based on analysis of prospect's circumstances
  • Communicates professionally with customers to explain policies
  • Shows value of brand(s) represented
  • Follows up as necessary to sell appropriate plans or policies
  • Calculates and/or quotes premium rates for recommended policies
  • Develops and maintains thorough product knowledge
  • Demonstrates a high degree of integrity and follows compliance/quality assurance requirements
  • Utilizes client and/or company-provided computer systems to perform accurate and timely data entry and submit applications
  • Follows scripts and designated sales processes to complete sales in a compliant and effective manner
  • Actively participates in training and coaching on an ongoing basis to improve performance
  • New to the Insurance Industry? Not a problem!
  • Some of our best sales agents come from hospitality, teaching, marketing and other fields

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Company Overview

  • TRANZACT is a provider of sales and marketing services to insurance companies. It was founded in 1997, and is headquartered in Fort Lee, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is http://www.tranzact.net.

 

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...