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Front Desk Agent (Part Time) - DoubleTree by Hilton Hotel San Jose

February 23, 2026

<a href="https://www.hilton.com/en/hotels/jose-dt-doubletree-san-jose/?msockid=2fe1aba5b0146e822576bd52b14b6fa1">The DoubleTree by Hilton Hotel San Jose</a> is looking for a Front Desk Agent to join the team! This is a perfect opportunity for someone who has a passion for customer service and desire to grow within the hospitality industry. We’re less than five minutes from San Jose International Airport and ten minutes from downtown San Jose.We are proud to be ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list! Here our Team Members love being a part of our award-winning culture that includes a friendly workplace environment, best-in-class benefits package, career growth opportunities, free meal during shift, PLUS Hilton room discounts for you and your family worldwide through our Go Hilton Travel discount program!Ideal candidates for this role will possess: <ul><li class="MsoNormal" style="line-height:normal;">Availability to work a flexible schedule that would include nights, weekends, holidays, and overnight if needed is required</li><li class="MsoNormal" style="line-height:normal;">Ability to effectively communicate in English</li><li class="MsoNormal" style="line-height:normal;">At least one (1) year of customer service</li><li class="MsoNormal" style="line-height:normal;">Hotel experience is highly desired</li><li class="MsoNormal" style="line-height:normal;">Experience with OnQ PM System for Front Desk and/or other related systems is a plus</li></ul>Shift Pattern: full availability including overnight shifts, weekends and holidaysHourly Rate: The starting hourly rate for this role is $25.56 and it will increase after 90-day probation period to $31.95 per hour. This hourly rate is based on applicable and specialized experience and location. The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:<ul><li>Access to your pay when you need it through DailyPay </li><li>Medical Insurance Coverage – for you and your family </li><li>Mental Health Resources </li><li>Best-in-Class Paid Time Off (PTO) </li><li>Go Hilton travel discount program </li><li>Supportive parental leave </li><li>Matching 401(k) </li><li>Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount </li><li>Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) </li><li>Career growth and development </li><li>Team Member Resource Groups </li><li>Recognition and rewards programs *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.</li></ul>What will I be doing?A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: <ul><li class="MsoNormal" style="line-height:normal;">Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.</li><li class="MsoNormal" style="line-height:normal;">Respond to guest inquiries and in a timely, friendly, and efficient manner.</li><li class="MsoNormal" style="line-height:normal;">Provide driving and/or walking directions to guests to local destinations.</li><li class="MsoNormal" style="line-height:normal;">Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.</li><li class="MsoNormal" style="line-height:normal;">Assist fellow team members and other departments wherever necessary to maintain positive working relationships.</li><li class="MsoNormal" style="line-height:normal;">Provide or obtain accurate information.</li></ul>What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: <ul><li class="MsoNormal" style="line-height:normal;">Hospitality - We're passionate about delivering exceptional guest experiences.</li><li class="MsoNormal" style="line-height:normal;">Integrity - We do the right thing, all the time.</li><li class="MsoNormal" style="line-height:normal;">Leadership - We're leaders in our industry and in our communities.</li><li class="MsoNormal" style="line-height:normal;">Teamwork - We're team players in everything we do.</li><li class="MsoNormal" style="line-height:normal;">Ownership - We're the owners of our actions and decisions.</li><li class="MsoNormal" style="line-height:normal;">Now - We operate with a sense of urgency and discipline.</li></ul>In addition, we look for the demonstration of the following key attributes: <ul><li class="MsoNormal" style="line-height:normal;">Quality</li><li class="MsoNormal" style="line-height:normal;">Productivity</li><li class="MsoNormal" style="line-height:normal;">Dependability</li><li class="MsoNormal" style="line-height:normal;">Customer Focus</li><li class="MsoNormal" style="line-height:normal;">Adaptability</li></ul> What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its <a target="_blank" rel="noopener">global brands</a>. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! Other CompensationFront Office Upselling Incentive Program – Commission based program based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue can include room type upgrades, early check-in fee, late check out fees and late cancellation fees.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...