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Front Desk Agent - Full Time

March 13, 2026

About You:

What is your passion? Whether you’re into exploring rock climbing, cooking or bird watching, at Staybridge Suites St. George we are interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Are you a flexible person?

Does it bring you joy to make others smile?

Are you a time management wizard?

Then apply today as a Front Desk Agent!

About the Job:

Front Desk shifts full time and part time available. Front desk agents’ top priority is guest satisfaction. We use creativity, professionalism and our personalities to ensure our guests have an extraordinary stay. We help create the memories of family vacations, and effortless stays to keep business travel running smoothly. Working with minimal supervision, you will have empowerment from your management team to deliver the very best in hospitality. While your day to day will look like balancing organizing and structuring the hotel, providing attentive responses to guest needs, and maintaining our professional environment, you will be rewarded with competitive pay, great benefits, travel perks, and a fun work environment.

Job Duties:

How to be a rock star on the Front Desk:

· Understands room status and room status tracking

· Files room keys

· Take same day reservations and future reservations when necessary. Knows cancellation procedures.

· Post and files all charges to guest and master accounts.

· Uses proper telephone etiquette and answers the phone within 3 rings.

· Enroll guests into loyalty program.

· Uses proper mail, package, and message handling procedures.

· Understands that business demands sometimes make it necessary to move from their accustomed shifts to other shifts.

· Attends all department meetings.

· Thoroughly understands and adheres to proper credit and cash handling policies and procedures.

Organize the hotel:

· Knows room locations, types of rooms available, and room rates.

· Pre-registration and blocking for reservations.

· Creatively Accommodates special request whenever possible.

· Understands room status and room status tracking.

· Coordinates room status updates with the housekeeping department by notifying housekeepers of all check- outs, late check-outs, early check- ins, special requests, and part-day rooms.

· Coordinates guestroom maintenance work with engineering and maintenance division.

· Walk property to assure orderly appearance

Guest Facing:

· Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

· Acts as night manager and handles all incidents that arise.

· Maintains a customer service attitude at all times in the presence of guest and coworkers.

· Process guest check outs

· Register guests and welcome them to the hotel.

· Provide recommendations and advice to guests

· Resolve any potential guest complaints

Behind the Scenes:

· Maintains the cleanliness and neatness of the front desk area.

· Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

· Any other task deemed necessary by management.

· Knows all safety and emergency procedures. Is aware of accident prevention policies.

· Reports any unusual occurrences or request to the manager or assistant manager.

Required Skills and Experience:

· Customer Service

· Professional Phone Etiquette

· Experience with Copy, Scan, Fax

· Microsoft Office Suite, including Outlook

· HotelKey PMS is a bonus.

· Ability to obtain Off Premise Alcohol sales permit (fees are reimbursed)

· Must be able to lift at least 25 pounds

· Strong Problem Solving Skills

· Organization and Time Management

· Ability to work in a fast-pasted environment

Pay will be based on level/years of experience.

About Us:

All Employees must be willing and able to adhere to our Employee Handbook policies and pass our pre-hire drug test. This job reflects management’s assignment of essential job functions. It does not restrict management’s right to assign or reassign duties/responsibilities to this job at any time.

This hotel is owned and operated by InnTrusted LLC. Our management style focuses on each employee’s growth and development by providing tools, support, training, and educational opportunities. The employees at InnTrusted are encouraged to develop their professional goals and attain them. We experience little turn over, especially in our top management positions. Our hotel teams are continually exceeding expectations and producing award winning properties

Competitive benefits including 401K, vacation and personal time, dental, vision, health, and life insurance, as well as long and short-term disability options.

Job Type: Full time Front Desk Shift 3-11pm

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Ability to Commute:

Saint George, UT 84790 (Required)

Ability to Relocate:

Saint George, UT 84790: Relocate before starting work (Required)

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...