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French/English Speaking Contact Centre Representative: GEC Educator - Remote

March 7, 2026

Get AI-powered advice on this job and more exclusive features. who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. About This Team The Guest Education Centre (GEC) is the contact centre for lululemon and is our vital frontline connection with our guests through a variety of channels in North America. What makes the French/English Bilingual team special is that we support solely our French speaking guests who reach out needing support. We see 10,000+ interactions per day across 3 channels; phone, live-chat, and email. a day in the life • Deliver world‑class guest experience through all GEC channels (phone, live‑chat, and email). • Resolve guest concerns and inquiries through connection and empathy. • Be responsible for achieving quality guest interactions, adherence to schedule, and efficiency targets. • Be responsible for maintaining a high level of knowledge on lululemon policies, procedures, and product education. • Multi‑task and efficiently navigate through several programs, by placing orders, setting up returns, communicating programs, and troubleshooting to support our growing ecommerce business. • Participate in ongoing development, career pathway and performance conversations to develop skills that support with job performance. • Actively contribute to an inclusive work environment through our Inclusion, Diversity, Equity, & Action (IDEA) initiatives and priorities. Qualifications • Minimum 1 year of customer service experience required. • Contact centre experience considered an asset. • A commitment to completing 2.5 weeks full‑time training and adaptability to learning new applications and systems. • Have full professional proficiency in French and English, both verbally and written. • Ability to authentically connect with guests and resolve guest inquiries over the phone. • Ability to prioritize and time manage; you can navigate multiple guest conversations at once over live chat. • Intermediate to advanced computer skills; this includes proficiency in arenaflex Office, an ability to type 50 wpm, and strong experience navigating the internet. • Responsible and dependable, you have a great work ethic, work well independently, and meet availability requirements. • Ability to work on a computer for up to 8 hours/day. Compensation The base pay range for this position is from $17.20 - $23.77 CAD/hour or $16.65-$23.43 USD/hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. This position has a arenaflex bonus of an additional $2.50 per hour, subject to certain requirements and the Company’s discretion, bringing the total hourly arenaflex compensation range between $19.70 - $26.27 CAD/hour or $19.15-$25.93 USD/hour. If you are a successful candidate, being a part of our French/English Bilingual team & having that extra skillset, would add an additional $1 onto your base compensation. • Extended health and dental benefits, and mental health plans • Paid time off • Savings and retirement plan matching • Generous employee discount • Fitness & yoga classes • Parenthood top-up • Extensive catalog of development course offerings • People networks, mentorship programs, and leadership series Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Work From Home Requirements • A private, quiet, distraction‑free workspace where you can work without interruption. • Reside and work in a province/state where lululemon operates. • Disciplined work ethic – a self‑starter with the ability to work independently in a fast‑paced environment. • Internet Download Speed of 50 Mbps or greater. • Internet Upload Speed of 15 Mbps or greater. • Connection has less than 100ms of latency (ping). • Must be hardwired through provided ethernet cable; hotspots, dial‑up and wireless connectivity are not acceptable connections. • Desk space for 1 x 24” monitor, mouse, keyboard, and a mini desktop computer. • minimum: 85cm (2.75') width and 75cm (2.5') depth desk size for 1 monitor setup. • ideal: 120 cm (4') x 75cm (2.5') for 2 monitors workplace arrangement Remote – Outside reasonable commuting distance to an office site, work is performed from home. Action Required Before starting your application, please take this typing test. Take note your score as you will need this to complete your application. Referrals increase your chances of interviewing at lululemon by 2x Seniority level • Entry level Employment type • Full-time Job function • Other Industries • Retail Apply tot his job Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...