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Fraud Investigator, ACS Risk Management

March 7, 2026

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Section 1: Position Summary As a key member of the Ascensus Risk Management team, the Fraud Investigator will provide meaningful contributions to the detection and prevention of fraud and financial crime. This includes identifying and analyzing fraudulent activity, acting as subject matter expert of industry trends and ensuring the internal control environment is effectively designed and operating to mitigate fraud risk. Section 2: Job Functions, Essential Duties and Responsibilities • Identify and analyze new and emerging patterns of fraud and work with internal and external stakeholders to implement new controls. • Assess fraud prevention and detection controls, processes and technology and define and create long term strategies to ensure adequate solutions are in place to mitigate fraud loss without negative impact to the customer experience. • Interface with internal technology team and third-party service provider to drive platform enhancements including enhancements to advanced analytics and machine learning capabilities. • Build and sustain relationships with subject matter experts in state, local, and federal law enforcement as well as partners. • Using automated platform and various reporting mechanisms, monitor accounts and transactions for fraudulent activity through anomalies in behavior and pattern recognition. • Work with cross-functional teams across Ascensus for collaboration on fraud risks and investigations and communicate findings with internal and external stakeholders. • Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. • Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture. • Assist with other tasks and projects as assigned Supervision • N/A Section 3: Experience, Skills, Knowledge Requirements • Minimum of 3 years financial service experience • Prior experience in a fraud and/or financial crime investigation preferred including in law enforcement, banking or financial services • Proven ability to resolve issues in a timely manner and/or create and implement long-term solutions to complex issues. • Demonstrated ability to communicate effectively across all levels of the organization as well as externally with partners and law enforcement • Ability to multi-task and respond to unplanned issues while adhering to aggressive deadlines for multiple initiatives • Exceptional oral, written, and presentation skills with a demonstrated ability to communicate effectively across all functional areas and various levels of seniority • Self-motivated, proactive, and energetic team player • Proven ability to proactively identify areas for process improvement, and to turn recommendations into actions • Strong analytical, problem solving, and organizational skills • Detail-oriented, PC proficient, flexible, committed to quality We are proud to be an Equal Opportunity Employer Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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