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Field Service Technician/Engineer - End of Line Machinery

March 17, 2026

About Us: BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the privately held Barry-Wehmiller family, we unite a global team of packaging experts with a clear purpose: People Who Care, Building Solutions that Perform. We take on our customers’ toughest challenges as our own — delivering both innovative and enduring solutions that set the standard for value and performance. Our strength comes from our people and the power of our brands — trusted names in packaging that are known worldwide for engineering excellence, application expertise, and lifetime commitment to customer success. Truly Human Leadership guides our belief that exceptional business results and profound respect for people together provide the foundation of enduring success. We are committed to forging lasting partnerships with our customers, earning their trust through integrity, expertise, and execution. With our full range of packaging solutions and long term partnership and service, we help customers achieve operational excellence today while building the future of packaging together. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: At BW Packaging, we are at the forefront of the industry when it comes to designing and manufacturing cutting-edge solutions for end-of-line packaging equipment, labeling and converting, packaging automation, and systems integration. With a global presence encompassing nine manufacturing facilities and a team of over 800 experts, we are proud to be a trusted partner for our customers around the world, with installations spanning more than 50 countries. Our extensive range of products and service network offers innovative technology and unparalleled technical support for manufacturing companies operating in various global market segments. From food and beverage to pharmaceuticals, household goods, automotive, and more, we cater to diverse industries such as container manufacturing, wine and spirits, consumer product packaging, converting, paper, and beyond. With decades of experience, our packaging professionals excel in providing efficient solutions in areas such as robotic applications, packaging line design, integrated systems, palletizers and depalletizers, automated can-end and product-handling equipment, cartoning, case and tray packing and forming, as well as a wide range of labeling solutions including pressure sensitive, roll-fed, and shrink-sleeve options. Additionally, we specialize in converting and finishing solutions, advanced conveyance technology and controls, unwrappers, and destrappers. Job Summary: Our team of Field Service Technicians is dedicated to providing exceptional support and service to our customers worldwide. Working both independently and collaboratively, our technicians ensure the successful installation, maintenance, and optimization of equipment at customer sites. This position requires frequent travel, estimated between 60-75% of the time. We are seeking skilled Field Service Technicians or Engineers who are passionate about delivering high-quality customer service and are adept at finding innovative technical solutions. Key Responsibilities/Complexities: <ul><li>Troubleshoot and resolve mechanical, electrical, and software issues on equipment at customer sites, ensuring customer satisfaction. </li><li>Assist in the installation, startup, and testing of new equipment, providing guidance to customer personnel on proper operation and maintenance practices. </li><li>Cultivate and maintain strong customer relationships through effective communication and diplomacy. </li><li>Collaborate with team members to optimize efficiency and effectiveness in service delivery. </li><li>Build and maintain customer relationships. </li></ul>Required Education and Experience: <ul><li>A two-year post-high school diploma/certificate in electro-mechanical technology and a minimum of 3 years related experience, OR a high school diploma and a minimum of 5 years relevant experience. </li><li>Proficiency in mechanical, pneumatic, and control systems, with a solid understanding of material handling practices. </li><li>Ability to read and interpret technical documents such as engineering documents, operation and maintenance instructions, bills of materials and procedure manuals. </li><li>Ability to write reports and business correspondence</li><li>Ability to effectively present information and respond to questions from groups of leaders, clients, and customers. </li><li>Strong time management skills to balance multiple projects with the potential of phone calls and simultaneous inquiries. </li><li>Strong interpersonal and customer relations skills, with the ability to work effectively both independently and as part of a team. </li><li>Advanced knowledge of VFD functions, operations, and programming. </li><li>Experience with Pressure Sensitive Labeling Machines preferred or Converting Equipment for Shrink Sleeve Labels and Flexible Packaging. </li><li>HMI programming knowledge of GE Proficy, Exor and Allen Bradley desired</li><li>Motion control experience with Allen Bradley and Control Techniques/SyPT desired</li><li>Proficiency in interpreting and troubleshooting pneumatic and electrical schematics. </li><li>Ability to troubleshoot wiring and complete I/O checks. </li><li>Bilingual in English/Spanish is a plus. </li><li>Robotics experience is advantageous. </li></ul>Work Environment: <ul><li>Field Service Technicians work primarily in our customer manufacturing plants and will be exposed to typical machine shop physical hazards. Travel expectations may require extended time away from home 60-75%. </li></ul>Physical Demands: <ul><li>May involve standing, sitting, climbing, balancing, stooping, kneeling, or crawling. </li><li>Lifting up to 50 pounds unassisted, and greater than 50 pounds with assistance. </li><li>Requires normal mental and visual attention to perform various duties. </li></ul>Travel: <ul><li>60-75% travel within North America (USA, Canada, Mexico) region is expected, with occasional international travel. </li></ul>Position Type: <ul><li>This is a non-exempt, regular, full-time position, with the understanding that the workweek may require extended days and hours to meet business needs. </li></ul>Apply today to join BW Packaging and make a meaningful impact! The approximate pay range for this position is $26 to $45/hour. Please note that the pay range is a good faith estimate at the time of posting and may vary based on factors such as experience, skills, and geographic location. Our complete benefits package includes medical, dental, and vision insurance; paid time off; 401k plan with company match…all starting on day one! At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: BW Packaging

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...