Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, where we're seeking an experienced Full Stack Customer Service Representative to join our Payments and Digital Strategy team. **About arenaflex** arenaflex is a world-renowned airline that's been connecting people and cultures for over a century. We're a dynamic and inclusive organization that values diversity, equity, and inclusion. Our team members are the heart of our success, and we're committed to providing them with the tools, resources, and support they need to thrive. **Why Join arenaflex?** As a Full Stack Customer Service Representative at arenaflex, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll be responsible for providing top-notch support to our members, resolving complex issues, and driving business growth through innovative solutions. **Key Responsibilities:** * Complete data access and balancing tasks to ensure accurate and timely processing of payments and digital transactions * Coordinate return items with vendors, the Federal Reserve Bank, and other institutions to resolve issues and prevent delays * Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing to ensure compliance with regulatory requirements * Work member cases and sports assigned to resolve issues and provide exceptional customer service * Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Process mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products to ensure accuracy and compliance * Log, review, and make important GL, account changes, and/or returns to ensure timely and accurate processing * Process Stop Pays and Check Batching to prevent delays and ensure compliance * Complete daily balancing and department closing to ensure accuracy and compliance * Obtain information from members for the timely and correct processing of international and domestic wire transfer requests * Research and verify incoming and outgoing wire transfer information to ensure accuracy and compliance * Communicate with vendors to process wire transfers and resolve issues * Understand and be familiar with outgoing and incoming wire transfer laws and regulations * Deposit check returns, review member check returns on draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **What You'll Need:** * High school degree or equivalent * Intermediate Excel and Word experience * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience * Skilled in arenaflex Office software (e.g., Word, Excel, Access, PowerPoint) through work experience with the software or education and hands-on use of the software * Ability to work prolonged hours in aid of business needs * Ability to exercise excellent customer service skills * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet time limits under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and members * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for interest to detail * Ability to effectively prioritize work and meet time limits * Ability to maintain excellent performance and attendance * Must pass relevant arenaflex and Credit Union pre-employment compliance exams **What You'll Get:** * Competitive hourly rate of $22-35/hour * Comprehensive benefits package, including health, dental, prescription, and vision benefits * Wellness programs and resources to support your physical and mental well-being * 401(k) program with company contributions after one year * Additional benefits, including Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more * Opportunities for career growth and professional development * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance and contributions **Why arenaflex?** At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our team members are the heart of our success, and we're dedicated to providing them with the tools, resources, and support they need to thrive. Join our team and become part of a dynamic and innovative organization that's shaping the future of customer service. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that's inclusive, diverse, and supportive, and we believe that our team members are the heart of our success. **Contact Us:** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply Job! Apply for this job