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Experienced Full Stack Customer Service Representative – Airline Operations and Customer Experience

March 7, 2026

At arenaflex, we're not just a leading airline – we're a team of passionate individuals who strive to make every journey unforgettable. Our air terminal groups work together to move travelers and their belongings from check-in to destination, creating unforgettable experiences along the way. Whether you're customer-facing or behind the scenes, we're looking for people who can be welcoming to individuals from diverse backgrounds, think and act quickly, and adapt to a dynamic schedule. In return, you'll receive a competitive compensation package, professional development opportunities, and benefits that are designed to take you places. **Job Overview** We're seeking an experienced Full Stack Customer Service Representative to join our team as a Ramp and Customer Service Agent. As a key member of our operations team, you'll be responsible for above and below wing tasks, including customer interactions and ramp capabilities. If you're a people person with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we want to hear from you. **Key Responsibilities** * Assist travelers with their journey needs (e.g., responding to queries, tagging, checking-in passengers and loading flights) in a fast-paced environment. * Work outside in various weather conditions while performing below wing tasks (e.g., transporting luggage and cargo, stacking and offloading equipment and cargo, airplane marshaling, pushing back the aircraft and aircraft deicing). * Perform aircraft prepping and security checks. * Handle boarding and door duties (e.g., assisting and coordinating passengers, making announcements, processing baggage and redesign requests). * Process and secure traveler baggage. Record and maintain baggage claims as necessary, including damaged, delayed, and pilfered items. * Stack and offload baggage and cargo using conveyor belts. * At the discretion of management, may be assigned to perform tasks of varying complexity to ensure total traveler satisfaction. * Perform other duties as assigned. **Work-Specific Experience, Education, and Skills** * Required: + Strong written and verbal communication skills. + Ability to multitask in a high-speed environment. + Valid driver's license. + Ability to learn and work a modernized reservation system. + Typing speed of at least 25 WPM. + Ability to lift 50 pounds consistently. + Ability to stand for extended periods. + Ability to twist, stoop, squat, reach, and handle. + Ability to perform basic math. + Ability to work an adaptable schedule, including evenings, weekends, and holidays. + Ability to participate in paid training that may require temporary travel. + Depending on the work location, ability to obtain USPS Mail Handling Certification. + Ability to acquire airport security status. + Ability to communicate in English. + High school diploma or equivalent. + Minimum age of 18. + Must be eligible to work in the U.S. * Preferred: + At least 1 year of customer service or community service experience. **Workplace Authority Assumptions** * Embody our values to claim safety, make the best choice, be compassionate, deliver execution, and be remarkable. **Compensation and Benefits** * Starting rate: USD $20.00/Hr. * Total compensation: + Alaska Airlines and Skyline Air pay and benefits can vary by organization, location, number of regularly scheduled hours worked, length of service, and business status. + Free travel privileges on Alaska Airlines and Skyline Air. + Comprehensive wellness programs, including medical, dental, and vision benefits. + Liberal 401k match program. + Quarterly and annual bonus plans. + Generous time-off and paid time-off policies. **Equal Business Opportunity** We're proud to be an Equal Employment Opportunity (EEO) and Affirmative Action employer that's committed to diversity, equity, and inclusion. We strive to provide equal opportunities for every qualified candidate and employee, without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, or disability status. We also consider qualified candidates with criminal histories, consistent with applicable federal, state, and local laws. We may use your information to maintain the safety and security of arenaflex and its employees. If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career with arenaflex, we encourage you to apply for this exciting opportunity. Apply for this job Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...