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Experienced Freelance Customer Experience Strategist – Part-Time Opportunity at arenaflex

March 7, 2026

**Join arenaflex, a forward-thinking advertising agency that puts People First, as we revolutionize the way brands connect with their audiences.** At arenaflex, we're passionate about creating meaningful work that resonates with people, for brands that genuinely care about their customers, and with a team that's empowered to thrive. Our unique philosophy sets us apart from traditional agencies, and we're now seeking an experienced Freelance Customer Experience Strategist to join our team on a part-time basis. **About arenaflex** arenaflex is an independent advertising agency that's redefining the industry with our People First approach. We're committed to creating work that truly matters, for brands that respect and value people, and with a team that's empowered to grow and succeed. Our sunny Santa Monica, California office is the perfect setting for innovative thinkers and creatives to come together and make a real impact. **Freelance Customer Experience Strategist Opportunity** We're looking for a highly skilled Freelance Customer Experience Strategist to support our team on a part-time basis, approximately 8-20 hours per week (average of about 15 hours per week), starting immediately. This role will be a fantastic opportunity for someone who wants to work with a dynamic team, contribute to exciting projects, and grow their skills in a fast-paced environment. **Key Responsibilities** As a Freelance Customer Experience Strategist at arenaflex, you'll have the opportunity to work on a variety of projects, including: * Supporting the development of communications plans that drive real results * Creating channel briefs for social and digital creative to fulfill media plans * Reviewing creative assets to ensure alignment with briefs and platform best practices * Developing and managing omnichannel asset ecosystems, mapping creative assets to audiences across the funnel * Consulting on and contributing to briefs for various digital marketing channels, including social media, digital display, website, email, app engagement, and more **How You'll Excel in Your Role** To succeed in this role, you'll need: * 5-10 years of experience in digital marketing and/or social media strategy, with a strong understanding of channels beyond social media * Familiarity with basic principles of brand building and measurement, including brand trackers, audience segmentation, category dynamics, principles of growth, and more * Availability for meetings in the PST timezone * The ability to contribute independently to project requirements without requiring a lot of oversight or training * A clear, competent, and confidence-inspiring communication style **What We Offer** As a Freelance Customer Experience Strategist at arenaflex, you'll have the opportunity to: * Work with a dynamic team of innovators and creatives who are passionate about making a real impact * Contribute to exciting projects that drive real results and make a difference in people's lives * Grow your skills and expertise in a fast-paced environment with opportunities for professional development * Enjoy a flexible work arrangement that allows you to balance your freelance work with other commitments * Be part of a company culture that values people, creativity, and innovation **Work Environment and Company Culture** Our sunny Santa Monica, California office is the perfect setting for innovative thinkers and creatives to come together and make a real impact. We're a collaborative and dynamic team that values open communication, creativity, and innovation. Our company culture is built on a foundation of respect, empathy, and trust, and we're committed to creating a work environment that's inclusive, supportive, and fun. **Compensation and Benefits** As a Freelance Customer Experience Strategist at arenaflex, you'll receive competitive compensation and benefits, including: * A flexible hourly rate that reflects your experience and skills * Opportunities for professional development and growth * A comprehensive benefits package that includes health insurance, retirement savings, and more * A fun and supportive work environment that's designed to help you thrive **How to Apply** If you're a highly skilled Freelance Customer Experience Strategist who's passionate about making a real impact, we'd love to hear from you. Please submit your application, including your resume, cover letter, and portfolio, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success. **Apply Now** Don't miss this opportunity to join arenaflex as a Freelance Customer Experience Strategist and be part of a dynamic team that's changing the face of advertising. Apply now and take the first step towards a fulfilling career that's all about people, creativity, and innovation. Apply for this job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...