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Experienced Customer Service Representative – Union Benefits Coordinator (REMOTE WORK)

May 15, 2026

At arenaflex, we're on a mission to revolutionize the way labor unions, credit unions, and associations provide benefits to their members. With a rapidly growing client base and a strong commitment to customer service, we're seeking a highly motivated and skilled Customer Service Representative to join our team.

**About arenaflex**

arenaflex is a rapidly growing company that has established itself as a leading provider of benefits to labor unions, credit unions, and associations across southern California. With over 20,000 union associations in our network, we're dedicated to helping our clients navigate the complex world of benefits and providing them with the support they need to thrive.

**The Role**

As a Customer Service Representative – Union Benefits Coordinator, you'll play a critical role in educating members about the benefits available to them through their union affiliation. You'll work closely with our clients to understand their needs and provide personalized support to help them make informed decisions about their benefits. While sales will be involved, we're committed to a customer-centric approach that prioritizes the needs of our clients above all else.

**Key Responsibilities**

Provide exceptional customer service to union members, responding to inquiries and resolving issues in a timely and professional manner
Educate members about the benefits available to them through their union affiliation, including health insurance, life insurance, and other benefits
Work closely with clients to understand their needs and provide personalized support to help them make informed decisions about their benefits
Collaborate with internal teams to ensure seamless communication and delivery of benefits to clients
Meet or exceed sales targets, while maintaining a customer-centric approach that prioritizes the needs of our clients
Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices

**Essential Qualifications**

2+ years of experience in customer service or a related field
Proven leadership abilities and a strong track record of success in a customer-facing role
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
Self-motivation and a strong work ethic, with the ability to work independently and as part of a team
Flexibility and adaptability, with the ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
Fluency in English (bilingual in any language is a plus, but not required)
Must reside in California

**Preferred Qualifications**

Experience working with labor unions, credit unions, or associations
Knowledge of benefits and insurance products, including health insurance, life insurance, and other benefits
Experience with sales and customer service software, including CRM systems and sales tracking tools
Certification in customer service or a related field (e.g. Certified Customer Service Representative (CCSR))

**Skills and Competencies**

Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
Strong problem-solving and analytical skills, with the ability to analyze complex issues and develop effective solutions
Self-motivation and a strong work ethic, with the ability to work independently and as part of a team
Flexibility and adaptability, with the ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
Strong organizational and time management skills, with the ability to manage multiple projects and deadlines
Proficiency in Microsoft Office and other software applications, including CRM systems and sales tracking tools

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

Ongoing training and professional development to stay up-to-date on industry trends and best practices
Mentorship and coaching from experienced colleagues and leaders
Opportunities for career advancement and professional growth
A supportive and collaborative work environment that encourages open communication and feedback

**Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced work environment that values innovation, creativity, and collaboration. We're committed to creating a workplace culture that is inclusive, diverse, and supportive of our employees' needs and goals. Our benefits package includes:

Health in

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...