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Experienced Customer Experience Agent – Overnight Shift

March 7, 2026

Join arenaflex, the largest livestream shopping platform in North America and Europe, as we revolutionize the future of ecommerce. Our mission is to bring together community, shopping, and entertainment, creating a unique experience for our users. As a Customer Experience Agent on our overnight shift, you will play a vital role in driving the best possible user experience through process improvement, order management, and problem-solving. **About arenaflex** arenaflex is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're innovating in the fast-paced world of live auctions, featuring a wide range of products from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. Our commitment to values and community has made us one of the fastest-growing marketplaces, and we're now hiring forward-thinking problem solvers across all functional areas. **Role** As a Customer Experience Agent, you will be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible and resolve any issues that may arise in a timely and high-quality manner. **Key Responsibilities:** * Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience. * Resolve all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner. * Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users. * Work with other departments to troubleshoot, research, and resolve open questions. * Seek out opportunities to eliminate repeat contacts and improve the overall customer experience. **You** We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. As a Customer Experience Agent, you will be part of a team that values low ego, a growth mindset, and high-impact action. If you're passionate about delivering exceptional customer service and are willing to take on any role or task, learn new skills, and be part of building a great company, then we want to hear from you. **Essential Qualifications:** * Open to working an overnight shift from 10pm - 7:00am PST. * 2+ years of Support experience handling email and/or chat services. * Weekend availability required. * Understanding of Ecommerce and Marketplace operations. * Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom. * Obsession with customers and being customer-first. * Proactive problem-solver and process-improver. * Knowledge of Collectibles is a plus. **Preferred Qualifications:** * Bachelor's degree or college experience. * Previous start-up experience. * Knowledge of Ecommerce and Marketplace operations. **Team Environment** Team members in this role are required to be within commuting distance of our Phoenix, AZ hub. As a remote co-located team, we value flexibility and work-life balance. Our benefits package includes flexible time off policy, holiday pay, health insurance options, work-from-home support, home office setup allowance, and more. **Compensation** For Full-Time (Hourly) US-based applicants, the hourly range is $24.04/hour to $28.85/hour, plus benefits and equity. The final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise. **Benefits** * Flexible Time off Policy and holiday pay for working Company-wide Holidays * Health Insurance options including Medical, Dental, Vision * Work From Home Support * Home office setup allowance * Monthly allowance for cell phone and internet * Care benefits * Monthly allowance on both food and wellness * Annual allowance towards Childcare * Lifetime benefit for family planning, such as adoption or fertility expenses * Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally * Monthly allowance to dogfood the app * Parental Leave * 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. **Equal Opportunity Employer** arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. **How to Apply** If you're passionate about delivering exceptional customer service and are eager to join a fast-paced and innovative team, apply now to become a Customer Experience Agent at arenaflex. Apply for this job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...