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Engineering Support Analyst, Sr.

February 24, 2026

About the position

The purpose of the Senior Engineering Analyst is to lead internal tier 3 product and development support for Dayforce Tax and Payment applications. Key stakeholders are internal teams and include Customer Support, Implementation, Trust and Tax Operations, Engineering and Product Management. Tasks include analysis, in depth trouble shooting & problem solving, documentation, and communication of issues. The successful candidate will be drawing upon their extensive experience, skills, and product knowledge to determine root cause of escalated development issues. The ability to effectively manage the communication of these issues and solutions to the Business, Product Management, and the Engineering team is critical. Knowledge of Payroll and HR systems along with Dayforce business processes will assist in determining appropriate solutions and actions to take with respect to these issues. The candidate will lead in the creation of processes and procedures to meet changing business needs or product functionality to develop strong relationships with stakeholders in the business. Provides mentorship to the Engineering Support team as they develop, implement, and maintain processes that ensure quality and efficiency. Can manage multiple projects or major initiatives and maintains operational readiness for all related systems. Through leadership, promotes a positive work environment while advocating for team culture. The ideal candidate is a customer centric, creative, a demonstrated technical leader and hands-on contributor working with a variety of technologies and environments with excellent problem solving and multi-tasking abilities.

Responsibilities

Leads problem identification, status reporting, resolution and follow-up activities relating to Dayforce’s production environments
Creates documentation for the team on known issues, Technical Support Plans, Tiered Support Plans, workarounds, and resolution avenues
Leads activities to investigate and resolve product issues while respecting Dayforce standards
Serve as an internal subject matter expert, consultant, and analyst to ensure high stakeholder satisfaction
Work proactively with the Engineering teams to diagnose and determine root cause of issues
Leads in identifying improvements to existing processes and ensures quality communication of changes
Coordinate with other departments to roll-out initiatives in a timely fashion
Participate in Organizational Readiness activities to ensure that Engineering Support activities related to new functionality and releases are identified and implemented
Works and mentors with the rest of the Engineering Support team to standardize support processes across all Dayforce applications
Works closely with team leads and management to implement new department processes and policies

Requirements

Proficiency with SQL and an understanding of relational database systems.
Proven experience in trouble shooting web-based applications using multiple tools and methodologies
Experience in creating Ad Hoc and parameterized reports
Superior analytical skills: demonstrated ability to bring high complexity customer issues to resolution
Experience in Development and tier 3 support environments to building/implementing support mechanisms
Superior verbal and written communication skills
Can lead the facilitation of meetings geared to drive out requirements from stakeholders
Negotiation skills to manage conflicting needs and bring about consensus on issues
Experience supporting applications in a .NET web framework
Understanding of development lifecycle and processes
Ability to work effectively and estimate tasks within a project schedule
Thorough, concise and detail oriented
Strong team player who can work cross-functionally
Works without supervision on the most complex solutions
Complete latitude for independent judgment and exercises of discretion
Post-secondary education in a technical field and a minimum 5 years’ experience working in a technical, development, or customer system support environment or equivalent
Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Nice-to-haves

Previous experience in the Microsoft Azure or Cloud environments preferred
Demonstrated experience leveraging AI and GPT-based tools or agents to improve incident triage, root-cause analysis, validation, documentation, or operational efficiency.
Knowledgeable in payroll and HR systems and products an asset
Experience with tools set such as Azure Application Insights, Kubernetes, Azure Cloud Storage Solutions, and Kafka messaging, and API driven software support an asset

Benefits

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...