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EMR Analyst, Senior

March 14, 2026

Job Title:  EMR Analyst, Senior Department:  Ambulatory Application Location: Riedman- Remote Hours Per Week: 40 Schedule: Day Shift, Monday to Friday, 8 AM - 5 PM. On call rotation. One weekend every couple of months. Position Summary Primary responsibilities for the Senior EMR Analyst position include design, build, testing, validation and ongoing support of EMR applications. The team member must possess in-depth knowledge of software functionality and must be able to quickly gain knowledge of operational workflows. Will remain abreast of new developments in assigned application. In collaboration with EMR team members and operational leaders, the Senior Analyst will stabilize and optimize EMR and will work with cross-application workgroups to accomplish project goals. Key Responsibilities <ul><li>Effectively communicates to end users and leadership regarding build changes and project plans.</li><li>Assists end-users on proper use of the application.</li><li>Implements approved changes based on customer-designated priorities.</li><li>Effectively manages division of time between incidents, work orders, projects, RFCs and Epic application requirements (nova notes, reportable issues, etc.)</li><li>Manages assigned RFCs with minimal assistance and is able to follow defined processes and deadlines.</li><li>Able to execute unit and system test cases and document testing results.</li><li>Validates build or resolution of issue with end users prior to closing request.</li><li>Follows established guidelines for system change control.</li><li>Reviews and tests new build and releases prior to implementing in the production environment.</li><li>Transfers incidents to other teams after speaking with a member of the other team.</li><li>Attends meetings and shows up prepared and on time or declines meeting when cannot attend so meeting leader is notified.</li><li>Appropriately maintains voicemail & outlook calendar</li><li>Is available and approachable to peers for assistance.</li><li>Completes Project Dash accurately, timely and consistently including updates to change requests in Dash (or follows the relevant process for your team).</li><li>Documents progress on incidents in Remedy consistently updating task status (status in dash or Remedy tickets) or other reporting processes.</li><li>Performs other support and application development tasks as requested by their leader.</li><li>Is able to troubleshoot, update and resolve incidents.</li><li>Participates in application design, build, validation, and advanced design sessions within assigned areas and document decisions on build worksheets using departmental standard formats.</li><li>Understands workflows of operational areas supported.</li><li>Gathers requirements from operations with signoff/email confirmation before development begins (in most cases).</li><li>Validates build with operations when development is complete or at key milestones during development.</li><li>Includes operational end users when performing final testing.</li><li>Provides training and demonstrations, as required.</li><li>Proactively suggests changes to the system for operational consideration.</li><li>Designs and implements future-state operational workflows by interacting with operational department representatives to analyze needs and translate these into system design.</li><li>Completes change requests by due date. Consistently meeting deadlines independently.</li><li>Low error rate: Implemented projects do not require follow-up or emergent changes.</li><li>Successfully implements project/changes with minimal unexpected or adverse operational impact.</li><li>Advocates for proper testing and release management processes and procedures.</li><li>Works with QA to write consistent and detailed documentation of test plan, test cases, and testing results in tracking software</li><li>Address/resolve defects or other issues experienced during the validation; re-test/validate and documents resolutions to ensure changes are achieving the expected outcomes.</li><li>Works with training to coordinate communication and documentation for end users. Knows when to submit educational material to Strides without being prompted.</li><li>Brings possible solutions to the table when reporting problems/issues.</li><li>Troubleshoots and assists with issues both within assigned team and with other teams.</li><li>Ability to develop an appropriate solution for customer requests, present solutions to customer and/or leader, and develop options. </li><li>Work cooperatively and effectively with operational leadership to develop and test future-state workflows</li><li>Identifies potential system enhancement needs.</li><li>Provides demonstrations of system functionality as necessary.</li><li>Collaborate with project managers/peers in estimating, planning and tracking of assignments. Anticipate and communicate dependencies and delays to project team/management.</li><li>Remain abreast of new developments in the area of systems design and analysis by participating in continuing education programs/conferences (as requested by leadership), reviewing pertinent literature and periodicals.</li><li>Enhance technical skills through self-study, formal training, and task assignments.</li><li>Able to identify and escalate cross application issues/impacts</li><li>Provides proactive updates regarding projects and tasks to leader</li><li>Performs other duties as assigned. </li></ul>Minimum Qualifications <ul><li>Associates Degree, preferred</li><li>Excellent customer service and communication skills</li><li>Understanding/knowledge of clinical/peripheral healthcare functions and work processes</li><li>Understanding of technology related to functional processes/workflow</li><li>Strong analytical, computer, and communication skills </li></ul>Required Licensure/Certification Skills <ul><li>EMR Certification (to be obtained within 6 month after hire, if required for job function) </li></ul>Rochester General Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran. Education LICENSES / CERTIFICATIONS: Physical Requirements L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. Pay Range $76,000.00 - $95,000.00 City Rochester Postal Code 14617 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...