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Director Operations Performance

March 14, 2026

About Us:The Guelph Family Health Team is a not-for-profit, interdisciplinary primary care organization providing comprehensive, team-based care to the community of Guelph and surrounding areas. Our team works collaboratively to improve patient access, health outcomes, and system sustainability through innovative and integrated primary care services. Position Summary:Reporting to the Chief Executive Officer, the Director, Operations & Performance provides strategic and operational leadership to ensure the efficient and effective delivery of team-based primary care services.This role aligns operational activities with organizational priorities through monitoring key performance indicators (KPIs), overseeing day-to-day operations, and optimizing clinical and administrative resources. The Director provides leadership to the management team and ensures services are delivered in accordance with patient safety, privacy, and quality standards.The Director also serves as the organization’s Privacy Officer, providing leadership and oversight of information technology systems, cybersecurity, and digital health tools while ensuring compliance with applicable legislation, including the Personal Health Information Protection Act (PHIPA). Key Responsibilities:Leadership & Organizational Management<ul><li>Lead and support the management team in the delivery of high-quality, team-based primary care</li><li>Provide coaching, performance management, and professional development for managers</li><li>Coordinate management meetings, project planning, and organizational reporting</li><li>Lead recruitment and onboarding of new team members</li><li>Foster a culture of collaboration, learning, quality improvement, and sustainability</li><li>Model leadership aligned with the LEADS in a Caring Environment framework</li></ul>Operations<ul><li>Implement operational strategies aligned with the organizational strategic plan</li><li>Oversee daily operations of clinical and administrative services</li><li>Serve as Privacy Officer and ensure compliance with privacy legislation and internal policies</li><li>Provide oversight of information technology systems, cybersecurity, and digital health tools</li><li>Manage corporate contracts related to facilities, administrative services, IT support, procurement, insurance, and employee benefits</li><li>Coordinate planning and reporting requirements with Ontario Health, including the Annual Operating Plan</li><li>Support infrastructure planning and capital improvement initiatives</li><li>Promote effective communication and change management across the organization</li></ul>Performance & Quality<ul><li>Collaborate with leadership to develop and monitor organizational KPIs aligned with primary care priorities</li><li>Use system performance data and trends to support continuous improvement in care and operations</li><li>Ensure compliance with quality and patient safety requirements</li><li>Prepare organizational performance reports</li></ul>Qualifications:· Master’s degree in Health Administration, Business Administration, or equivalent experience· Undergraduate degree in a health profession, health sciences, or health administration· Minimum 5 years of management experience with progressive leadership responsibilities· Minimum 5 years of clinical experience· Demonstrated expertise in operations, performance management, risk management, finance, and human resources· Strong problem-solving, negotiation, and conflict resolution skills· Proficiency with Microsoft Office applications· Experience with digital health technologies, information systems, and business planning considered an asset· Experience in the not-for-profit or community healthcare sector considered an asset· Familiarity with the Canadian College of Health Leaders leadership competencies and Accreditation Canada standards considered an asset Compensation & BenefitsThe Guelph Family Health Team offers a competitive compensation package including salary, comprehensive benefits, pension participation, and professional development opportunities. Salary range will be commensurate with experience and leadership background. Equity, Diversity & InclusionThe Guelph Family Health Team is committed to building a diverse and inclusive workplace that reflects the community we serve. We encourage applications from individuals of all backgrounds and lived experiences and will provide accommodations throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Join Our TeamThis is an opportunity to contribute to the future of team-based primary care in Guelph, working alongside a collaborative leadership team dedicated to improving health outcomes and strengthening community-based care. Guelph FHT is committed to diversity, equity, and inclusion and welcome all qualified applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process; Please advise Human Resources in advance if an accommodation is required.Interested applicants can email humanresources@guelphfht.com with a cover letter and resume by March 27, 2026. We thank all applicants for their interest and will contact only the successful applicants for an interview Hourly Pay Range: $60.82-$63.32

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...