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Director Inside Sales (Remote, Any Location, US)

February 20, 2026

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

Leads the Inside Sales function within Global Revenue Marketing, driving pipeline growth through demand-generation activation and targeted outbound prospecting. Serves as the liaison between Marketing and Sales to ensure coordinated lead follow-up, nurturing, and qualification aligned to ABM priorities. Converts marketing-sourced engagement into Marketing Qualified Leads and meetings for BPO solutions across key verticals.

Primary Job Responsibilities

Inside Sales Leadership

Lead a marketing owned Inside Sales team (Inside Sales Managers and BDRs) responsible for outbound prospecting and Marketing Acquired Lead follow-up.
Set, track, and optimize KPIs including MQLs, MQL-based meetings, meeting acceptance rates, and outreach quality.
Drive organizational design, resource planning, coverage models, and compensation alignment in partnership with HR, Compensation, and regional leadership.
Enable execution across the dual motion of demand-generation activation and Sales-directed prospecting.

Demand Generation Activation

Activate global demand-generation programs and vertical campaigns within the ABM framework (1: Many, 1: Few, 1:1).
Ensure timely, high-quality follow-up on inbound leads, event leads, digital engagement, and 3rd-party programs.
Guide personalization through account and contact research using Marketing-provided messaging and cadence content.
Support targeted outbound prospecting to Sales Tier 2 accounts.

BPO & Solution Knowledge

Maintain strong awareness of CX/BPO market dynamics, vertical trends, and customer buying cycles.
Equip Inside Sales to articulate Foundever’s value propositions to industry-specific personas.

Tech Stack & Systems Skills

Ensure effective daily execution in Salesloft as the primary operating system for cadences, personalization, and integrated email outreach.
Use Salesforce as the system of record for lead routing, attribution, and meeting documentation, supported by Marketing Operations & Technology, Sales Operations, and the Global Salesforce team.
Leverage LinkedIn Sales Navigator for research and LinkedIn-based engagement and use Market Intelligence and intent data to support account prioritization.

Analytical & Data-Driven Decision Making

Use funnel, activity, and conversion metrics to assess performance and guide continuous improvement.
Diagnose challenges across demand-generation and Sales-directed motions and implement data-driven solutions to improve productivity and quality.

Global & Local Stakeholder Collaboration

Partner with Global Revenue Marketing teams—including Campaign Strategy & ABM, Marketing Operations & Technology, Market Intelligence, and Creative Services—to activate programs and prioritize accounts.
Collaborate with Local Marketing and Local Events teams across demand markets to support regional activation and event follow-up.
Align with Demand Market Sales and Global Sales to ensure coverage and outreach reflect commercial priorities.

Process Optimization & Operational Excellence

Build scalable processes for cadences, lead follow-up, qualification workflows, and handoff to Sales.
Maintain standards for personalization, message relevance, SLA adherence, and system hygiene.

Education & Qualifications

8+ years of experience in Inside Sales, Demand Generation, Marketing, or related fields, with demonstrated leadership in scaling a marketing owned Inside Sales/BDR function.
Bachelor’s degree in business administration, Marketing, Communications, or a related field.
Master’s degree (MBA) preferred but not required.
Relevant professional certifications in sales leadership, sales operations, or marketing technology are a plus.
Demonstrates strategic thinking by translating marketing and commercial priorities into clear Inside Sales execution plans.
Provides data-driven leadership using funnel metrics, activity insights, and performance trends to guide decisions and drive accountability.
Acts as a change agent, improving processes, enabling new technologies, and supporting organizational evolution within Global Revenue Marketing.
Collaborates effectively with Global Revenue Marketing teams, Local Marketing and Events, and Sales partners to ensure aligned priorities and coordinated activation.
Applies strong problem-solving skills to simplify complexity, improve workflows, and resolve challenges across global markets.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...