At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. Reporting to the President of Games, the Director, Chief of Staff will drive operational excellence and manage key strategic initiatives in partnership with the Games leadership team and cross-functional partners. This role plays a critical role in how Games organization plans, executes, and communicates - building appropriate systems, operating models that improve decision making, prioritization, coordination, and execution. This newly created position will be based in Los Angeles. Key Responsibilities 1. Operational Excellence & Strategic Planning Create a comprehensive execution plan for organization wide or specific projects, and guide the organization through change management. Design, implement, and run the Games organization's operating rhythm and planning cycles to ensure accountability, momentum, and organizational and operational excellence. Specifically, these include: Managing annual and quarterly planning cycles (e.g., OKR, metrics review, planning cycles) Diving agenda and facilitating all leadership meetings (both staff meetings and cross-functional partner meetings), leadership offsites Supporting company wide and Games specific business operations (e.g., Netflix Annual Business Review, Games Annual Business Review). Proactively identify challenges and implement scalable systems and tools to improve information flow, decision-making, and execution plans for all stakeholders. 2. Organizational & Cross-Functional Partnership Serve as a connective tissue within Games org and cross-functional partners to ensure seamless information flow and coordination across all stakeholders. Act as a sounding board to Games leaders and connect the dots across broader Netflix on behalf of the Games team. Anticipate challenges and provide triage appropriately in escalation, mitigation risks, and finding solutions to manage through successful resolution. 3. Communication and Alignment Partner with Communications team and HR to lead internal communications (e.g., All Hands, AMAs), translating business and organizational strategy into a cohesive, actionable narrative for the broader organization. In partnership with Marketing and Communications teams, Support leader’s engagement with external stakeholders, including industry events (i.e, GDC, DICE, etc), press, and speaking engagements, while staying current with trends in the gaming industry. Create and refine executive-facing materials such as pitches, background documents, board memos, sizzles, and strategic decks for internal and external stakeholders. Facilitate cross-functional understanding and buy-in through structured socialization forums that clarify priorities, pivots, key initiatives, and performance outcomes. Serve as a central resource for teams to ensure consistent, clear, and effective representation of Netflix Games across the company. Qualifications Extensive experience driving strategic initiatives and operational excellence in a rapidly growing and fast-paced organization. Adept at both effecting change to established ways of working and implementing new initiatives from the ground up Ability to synthesize complex information into clear plans and narratives for different audiences. Strong interpersonal skills and ability to work effectively with the Games leadership team and cross-functional partners. Strong analytical skills with the ability to break down complex problems and navigate ambiguity to build structure where it doesn't yet exist. Strong project management, organization, and stakeholder engagement skills Ability to operate with integrity and build trust in ambiguity and periods of change. Deep understanding of the games industry Preferred - Previous Chief of Staff role / MBA Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $310,000.00 - $650,000.00. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. At Netflix, we want to entertain the world. Whatever your taste, and no matter where you live, we give you access to best-in-class TV series, documentaries, feature films and games. Our members control what they want to watch, when they want it, in one simple subscription. We’re streaming in more than 30 languages and 190 countries, because great stories can come from anywhere and be loved everywhere. We are the world’s biggest fans of entertainment, and we’re always looking to help you find your next favorite story.