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Director, Account Management

May 14, 2026

Job Title:Director, Account ManagementJob DescriptionWe're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.Join us and be part of this journey towards greater opportunities and brighter futures.We are seeking an experienced and results-driven Director, Account Management to manage a portfolio of strategic global account. This individual contributor role focuses on deepening client relationships, identifying growth opportunities, managing commercial engagements, and ensuring the delivery of exceptional service. The successful candidate will be a consultative seller and strategic thinker with a strong understanding of client needs and industry trends.What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.Client Relationship Management<ul><li>Serve as the primary point of contact for assigned account, ensuring strong, long-term relationships with key decision-makers and stakeholders.</li><li>Build and expand relationships beyond traditional buying towers to uncover new opportunities.</li><li>Gain a deep understanding of the client’s business model, challenges, and goals to proactively identify solutions and growth opportunities.</li><li>Conduct regular strategic business reviews with clients to communicate performance, discuss initiatives, and align on business objectives.</li></ul>Strategic Account Growth<ul><li>Develop and execute forward-looking account plans that align with client objectives and Concentrix growth targets.</li><li>Identify, develop, and present multi-service proposals, including Concentrix or partner technology solutions.</li><li>Actively manage the sales lifecycle for upsell opportunities: from lead generation to proposal development, pricing, negotiation, and closure.</li><li>Support responses to RFPs, RFIs, and RFQs in collaboration with cross-functional teams.</li></ul>Commercial & Contract Management<ul><li>Lead and support contract renewals and commercial negotiations to ensure win-win outcomes.</li><li>Track contract timelines and proactively engage with clients to ensure timely renewals.</li></ul>Cross-Functional Collaboration<ul><li>Partner with internal stakeholders across Sales Support, Operations, Finance, and Product to ensure delivery excellence and alignment on client initiatives.</li><li>Provide market and client intelligence to internal teams to inform strategy, product development, and continuous improvement.</li><li>Maintain and update CRM tools (e.g., Salesforce) with accurate account data, sales activity, and opportunity pipeline information.</li></ul>Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you have:<ul><li>Proven experience identifying problems and developing solutions (via core audit knowledge, and conceptual and analytical thinking) as well as established experience managing time, resources, and projects.</li></ul><ul><li>Proven experience in strategic account management or client-facing roles, ideally within BPO, technology, or enterprise services. Experience in Content Moderation, Financial Crime & Compliance, Trust & Safety, or B2B environments is preferred.</li><li>Strong consultative selling and relationship management skills with executive-level stakeholders.</li><li>Demonstrated success in managing and growing enterprise accounts, responding to RFPs/RFIs/RFQs, and leading commercial negotiations.</li><li>Solid understanding of business operations, industry trends, and competitive landscape.</li><li>Strong problem-solving skills and ability to navigate complex, matrixed environments.</li><li>Excellent communication skills—both written and verbal—with the ability to engage and influence stakeholders at all levels.</li><li>Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred).</li><li>Bachelor’s degree in business, Marketing, or a related field; MBA is a plus.</li><li>Flexibility to travel (approximately 20%).</li></ul><ul><li>Key Competencies</li></ul><ul><li>Strategic Thinking – Able to align account strategy with broader business goals.</li><li>Client Focus – Committed to delivering value and building trust with clients.</li><li>Results-Oriented – Track record of meeting or exceeding revenue and client satisfaction goals.</li><li>Adaptability – Comfortable navigating change and solving complex challenges.</li><li>Collaboration – Works effectively across departments to achieve shared objectives.</li></ul>Power the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Location:PHL NCR QC Work-at-HomeLanguage Requirements:Time Type:Full time

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...