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Customer Support Representative (Maternity cover) (59383)

February 28, 2026

Career Opportunities: Customer Support Representative (Maternity cover) (59383)

Requisition ID 59383 - Posted

 Job Description Print Preview

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us :

What will you do:
As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business and you will be responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Job responsibilities:
-Handles inquiries via phone, chat and email from customers and/or internal parties.
-Order management: order entry, price checking, order clearing compliant with Eaton's policies
-Complaint handling
-Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
-Handles a variety of pre-sales or post-sales service functions
-Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
-Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
-Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:
-Bachelor’s degree (BSC/BA)
-1-3 years experience in customer support

Skills:

-English language knowledge minimum B2 level and fluent German
-Basic MS Office
-SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
-Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset

What we offer:
Competitive compensation and benefits package
Challenging projects in dynamic collaborative team
Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

#LI-SO1

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Requisition ID 59383 - Posted

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us :

What will you do:
As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business and you will be responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Job responsibilities:
-Handles inquiries via phone, chat and email from customers and/or internal parties.
-Order management: order entry, price checking, order clearing compliant with Eaton's policies
-Complaint handling
-Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
-Handles a variety of pre-sales or post-sales service functions
-Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
-Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
-Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:
-Bachelor’s degree (BSC/BA)
-1-3 years experience in customer support

Skills:

-English language knowledge minimum B2 level and fluent German
-Basic MS Office
-SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
-Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset

What we offer:
Competitive compensation and benefits package
Challenging projects in dynamic collaborative team
Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

#LI-SO1

Email this job to a friend



The job has been sent to

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us :

What will you do:
As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business and you will be responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Job responsibilities:
-Handles inquiries via phone, chat and email from customers and/or internal parties.
-Order management: order entry, price checking, order clearing compliant with Eaton's policies
-Complaint handling
-Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
-Handles a variety of pre-sales or post-sales service functions
-Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
-Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
-Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:
-Bachelor’s degree (BSC/BA)
-1-3 years experience in customer support

Skills:

-English language knowledge minimum B2 level and fluent German
-Basic MS Office
-SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
-Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset

What we offer:
Competitive compensation and benefits package
Challenging projects in dynamic collaborative team
Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

#LI-SO1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...