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Customer Service Representative - Noel Leeming, Ashburton

February 27, 2026

Company Description

Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.

Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases. Customers rely on us to help them walk away with the perfect product to suit their needs.

Job Description

What Will You Be Doing?

We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
Helping with service repairs and sales inquiries.
Proactively addressing and resolving customer concerns.
Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Qualifications

Ideally, you will have:

Proven experience in retail, hospitality, or a customer-facing role
Excellent Communication Skills
A positive, can-do attitude
The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
A passion for helping others and your team
Experience using a point of sales system is beneficial
An interest in tech

Additional Information

What can Noel Leeming offer you?

Team Card: Awesome Warehouse Group discount card for all our brands
Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
Counseling: Through Benestar, you can access free confidential counseling and advice.
Career Progression: an excellent steeping stone into other internal opportunities.
Plus loads more!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...