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CUSTOMER SERVICE REP-CASHIER (UTILITY BILLING)
Under the direction of the Assistant City Manager and supervised by the Utility Billing Supervisor. Performs cashier duties using a cash drawer, calculator, credit card machine, general office equipment, and receipts following departmental policies and procedures in order to provide service to the public. Must be able to provide quality customer service and be able to communicate and conduct self in a professional manner by telephone and in person. Must ensure the protection and confidentiality of customer/client information. Employees in this position must have the ability to multitask.
Examples of Essential Functions:
- Provides information to customers by verifying understanding of request, answering questions; offering assistance. Corresponds/communicates with public for inquiries regarding amounts owed, payment options, customer work orders, and customer complaints. Ensuring that all information is kept confidential regarding resident's records.
- Collects revenue by receiving and recording monies due to the City. Balancing cash drawer by comparing monies received to reports generated from database, reconciling differences and completing deposit slips for the bank deposit.
- Receives garbage complaints, forwards to contractor, tracks missed pickups and follows up with contractor and residents.
- Filing of departmental revenue reports and documents supporting revenue received to ensure proper paper trail for audit.
- Required to report for work punctually, work all scheduled hours, and any required overtime as deemed necessary. Must maintain a physical condition and standards necessary for the proper performance of duties, with or without accommodation.
Marginal Functions:
- Distributes city mail.
- Performs related work as directed.
(Note: The examples of essential functions as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning specific duties not listed herein if such functions are a logical assignment to the position.)
