Customer Service Professional

We want hard-working associates who take pride in delivering a quality product to our customers. We are in the service business - specifically, we are looking for an individual who can efficiently facilitate the intake and overall service experience of our customers, both in person and online. Our company is in the digitizing business, so we convert the memories of our customers. These include photos, videos, scrapbooks, slides, negatives, and other forms of analog media.

This individual would handle the first 10% (intake) and the last 10% (delivering a successful product) of our workflow. He or she should be an outgoing friendly person who has experience in front of customers and handling all their needs.

Job facts:

  • W2 or Contract work at our office location.
  • This is not a remote job, all work is in person at our offices.
  • Work hours are Tuesday-Friday 9-5, and Saturday 10-2. You will be paid for 40 hours even though you are working 36.
  • Sundays and Mondays are your days off.
  • Pay is $22.50 per hour.
  • All work must be done in our offices (that’s where the equipment is).
  • Company in business at this location since 2009.
  • Veteran-owned company.
  • Preference given to current and former military/police.
  • Full benefits and IRA are available through the company for W2 workers.

Successful associates are:

  • Detailed oriented problem solvers
  • Excellent outgoing communicators
  • Task completers
  • Self-motivating and self-regulating
  • Able to operate independently with minimal guidance
  • Proficient with computers and moving data
  • US citizens

Employment Type = W2 or Contract, your choice

Job Types: Full-time, Part-time, Contract

Pay: $22.50 per hour

Expected hours: 24.0 – 40.0 per week

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Vision insurance

Work Location: In person

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...