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Customer Service Part Time

March 13, 2026

Sign on Bonus of $1000!

Union Supply Group

Union Supply Group Since its founding in 1991, Union Supply Group has grown into the most innovative and price-sensitive supplier of commissary goods and services. Union Supply provides food, apparel, footwear, electronics, and personal-care products to State, Federal, and County correctional institutions nationwide.

Work with a team culture of respect, career growth, job security, and competitive compensation! We strive for a positive environment where everyone can grow and learn at every step of their journey. With Union Supply Group you will know you will be entrusted with making a great impact on the organization.

Union Supply Group is hiring Call Center Representatives for our Call Center in Dallas, TX. This position is a combination of customer service and "heavy" order processing. To qualify for this position, must have exceptional customer service skills/experience.

This is not a remote/work-from-home position.

The Call Center Representative is responsible for taking inbound calls, and heavy orders processing, providing status on orders and providing customer service assistance to English and Spanish-speaking customers.

The possibilities for growth within Union Supply Group as endless, join our team and find out!

Essential Tasks:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Ensure customer satisfaction and provide professional customer support.
Process customer orders and process payments.
Encourage customers to purchase additional products.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Ability to understand customers’ needs with strong objection/response handling.
Acknowledging and resolving customer complaints.

We offer:

Career advancement. We continuously strive to upskill our employees and offer internal employees the opportunity to thrive and grow within the company.
Training & New skills. You’ll learn. The opportunities are limitless. You will be given the opportunity to learn beyond your expertise and cross-train to allow you to expand your knowledge base.
Team environment. At Union Supply Group, we are a Team. It isn’t uncommon to work on small or large teams where everyone supports each other.

Benefits Continued:

Competitive wage
Team environment
Good Work-Life Balance
401(k) savings plan
Paid Time Off (PTO)
Holiday pay opportunities
Birthday PTO
On-the-job training and skills development
Employee Assistance Program

Position Qualifications & Education Requirements:

6 months to 1-year Customer Service Experience REQUIRED (Call Center or Phone Customer Service Preferred).
Order processing experience is required.
High School Diploma (or GED or High School Equivalence Certificate).
Comfortable using computers.
Ability to stay calm with stressed or upset customers.

Equal Employment Opportunity Policy

Union Supply Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...