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Customer Service Consultant | Aesop London | Full Time | German Speaking (Hybrid working)

March 14, 2026

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Purpose of the role – Aesop seeks a dedicated German speaking Customer Service Consultant who is available full time, working 5 days per week including weekends, to join our Customer Service team based in our Londonofficefor ahybrid working, permanent contract. In this position, you will be responsible for consulting and supporting customers through Aesop\'s online customer service channels, including phone, live-chat, messaging services and video consultations. You will build strong customer relationships and contribute to maximising sales and financial growth whilst providing and upholding a flawless and consistent customer experience across our growing channels. Please kindly note visa sponsorship is not available. To be successful, you will have – <ul><li>Passion for supporting, connecting and communicating with customers and providing excellent customer service </li><li>Excellent written skills </li><li>Strong communication skills - German fluency required and additional languages desirable </li><li>Ability to adapt the Aesop experience to the online environment and agility to learn </li><li>A strong ability to make considered and efficient decisions </li><li>Attention to detail and ability to multitask and prioritise </li><li>A strong understanding of how systems can be used to improve efficiencies and the ability to identify opportunities for improvement </li><li>Proficient in Microsoft Office programs </li><li>Experience with case management systems - (Zendesk and Salesforce preferred, but not essential) </li><li>Strong sense of initiative </li><li>Respect for Aesop and the rich manner in which the brand conveys its products, people and design </li><li>Experience in digital customer service environment (essential) and knowledge of skin care, body care, fragrance and home categories (preferred but not essential) </li> </ul>What’s on offer We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include – <ul><li>Up to 50% product discount and bi-annual complimentary product allocation </li><li>Cycle to work scheme </li><li>Summer wellness leave options and paid volunteering allowance for all employees </li><li>In-house Product and Core skills training </li><li>Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance </li><li>Suite of options to aid development, including complimentary access to LinkedIn Learning </li><li>Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app </li><li>Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation </li> </ul>Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey. #J-18808-Ljbffr Salary: GBP 30000 - 42000 per year

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...