CUSTOMER FEEDBACK OFFICER

Reference HUL/26/0164 Full Time Equivalent Salary (based on a 37 hour working week) £29540 - £32061
Occupational group Customer Services Job term Full Time Appointment type Permanent Hours 37 Division Regeneration & Partnerships - Directorate Closing Date 19 March 2026 Proposed Shortlisting Date 20 March 2026 Proposed Interview Date 01 April 2026 Place of work Staveley House, Hull HU70XW For an informal discussion please contact Rachel Flynn Contact telephone 01482 615 484

This is a key role supporting the Customer Services Team Leader in ensuring the effective delivery of customer-facing services across the department.

We are looking for a proactive and highly organised Customer Feedback Officer to join our Streetscene service, to support the continuous improvement of customer experience across the service. This is a key role in supporting the Council’s corporate customer feedback system and ensuring customers receive high-quality responses that reflect our commitment to transparency, accountability and service excellence.

You will work closely with the Customer Services Team Leader and colleagues across the service to ensure the effective handling of customer feedback, complaints and service failures.

This is an excellent opportunity for someone who is passionate about customer service, enjoys problem-solving, and can work confidently in a fast-paced and varied environment.

For an informal discussion about the role, please contact Rachel Flynn, Customer Service Officer on 01482 615 484 or

Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.

Streetscene – Working for Hull City Council

Please click below for further guidance on how to apply and benefits of working for Hull City Council.

How to apply for our jobs – Working for Hull City Council

Benefits of working for Hull City Council – Working for Hull City Council

Why Hull is a great place to live and work – Working for Hull City Council

Please ensure that you complete and submit your application by midnight on the closing date.

We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

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