Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Experience Champion II, where you'll play a critical role in shaping the future of customer experience. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower people to live, work, and play. We're a diverse network of talented individuals driven by a shared ambition to shape a better future. Our commitment to innovation, creativity, and impact has earned us a reputation as a trusted partner in the industry. At arenaflex, we believe that the true power of technology lies in its ability to connect people and transform lives. **The V Team** Our V Team is a community of passionate individuals who share a common goal: to deliver exceptional customer experiences that exceed expectations. We're a team of innovators, problem-solvers, and collaborators who work together to anticipate, lead, and believe in the power of listening. We're proud to be a part of a company that values diversity, inclusion, and employee empowerment. **Job Summary** As a Customer Experience Champion II, you'll be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality. You'll work closely with customers to understand their needs, provide personalized solutions, and deliver exceptional experiences that drive loyalty and retention. **Key Responsibilities** * Handle and resolve customer concerns, while educating customers with varying complexity levels of device-related inquiries * Turn every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex * Embrace the Service Plus mindset by resolving customer concerns and future concerns * Provide an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights * Navigate systems and use tools and resources to be self-sufficient and effectively provide billing explanations for customers in your queue * Serve as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services * Practice an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees * After issues have been resolved, identify plans and services that would suit customer needs in order to prevent future contacts **Work Environment** You'll work from home in this remote role, with occasional in-person training and meetings. Your home must be located in Florida and within a reasonable commute to the arenaflex hub location specified on this job posting. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs. **Requirements** * Bachelor's degree or one or more years of customer service experience * One or more years of sales experience * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * A strong sales acumen with a track record of meeting or exceeding revenue goals * Promote and provide solutions about arenaflex products, including phone, home internet, and other services on each call, ability to meet and exceed monthly sales targets * Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business * The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs * Meet all home office requirements, including a private workspace, minimum internet speed, and desk for the required equipment provided **Preferred Qualifications** * A degree * Experience with arenaflex's G-Suite (e.g., Docs, Sheets) and arenaflex Office Suite (Word, Excel) * Experience troubleshooting hardware, software, applications, network, and device issues * Experience promoting and upselling products or services **Home Office Requirements** * In this remote role, you'll work from home with occasional in-person meetings and training * Home office must be located within the contiguous United States * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you) * A dedicated quiet and private workspace * arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements * The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections **Equal Employment Opportunity** arenaflex is proud to be an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **How to Apply** If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Apply now and join our team of passionate individuals who are shaping the future of customer experience. Apply Job! Apply for this job