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Customer Care Administrator

March 16, 2026

POST : FINANCE CUSTOMER CARE ADMINISTRATOR

REPORTING TO : Finance Customer Care Manager

OBJECTIVES : To offer the highest standards of Customer service to all clients.

Hours of employment are 37.5 hours per week (9-5:30 Mon to Fri) : 25 days holidays per annum + Bank Holidays + Birthday Leave

Location - West Croydon

OVERVIEW

Working within the Finance Communications team, you will respond to customer communications via phone, post and email in relation to payment enquiries. In addition to responding to general enquiries and referring customers to relevant departments, you will also investigate and resolve any relevant queries relating to payments and payment processes whilst ensuring the customer received a good level of customer service

PERSONAL REQUIREMENTS

A high level of attention to detail and numerical accuracy required.

Well-developed interpersonal and oral communications skills

A premium level of customer services skills

Ability to work on own initiative

Diplomacy

Listening Skills

Ability to work as a team player

Ability to prioritise workload and work to stringent deadlines.

Ability to adapt to best suit the customer needs

MAIN DUTIES AND RESPONSIBILITIES

PRIMARY RESPONSIBILITIES

Maintain a positive, empathetic, and professional attitude towards customers always
Responding promptly & effectively to customer enquiries to enhance the customer service experience
Communicating with customers through various channels, being email, phone, and property management system
Keeping records of interaction with customers
Deal with high volumes of calls and emails
To prevent complaints by recognising when to escalate
To assist with testing and migrating onto a new property management system
Effectively solve customer concerns
Represent the customer by collecting feedback and providing solutions
Ensure all SLA's are met, maintaining high standards

ADDITIONAL RESPONSIBILITIES

Creating letters or correspondence for customers
Any other Ad Hoc requirements
To gain understanding of the processes within all the accounting teams to build the knowledge and capabilities of the team
To gain an understanding of Residential Property Management and current legislation.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...