Content Moderation and Quality Assurance Specialist

<p><b>Content Moderation and Quality Assurance Specialist </b> </p><p>Location: London, UK (fully onsite) </p><p>Duration: 11 months </p><p><b>Key Responsibilities: </b> </p><p>● Content Moderation Quality Assurance: Review and evaluate content moderation decisions made by AI to ensure accuracy, consistency, and adherence to policies and guidelines. </p><p>● Golden Set Creation: Develop and maintain golden sets of content to test and calibrate AI and vendor performance, ensuring that they meet our quality standards. </p><p>● Process Improvement: Identify opportunities to improve AI and content moderation processes, workflows, and tools, and collaborate with internal stakeholders to implement changes. </p><p>● Data Analysis: Analyze data and metrics to identify trends, patterns, and insights that inform quality assurance strategies and vendor performance. </p><p>● Communication: Communicate effectively with internal stakeholders, including operations teams, policy teams, and leadership, to ensure alignment and collaboration on quality assurance initiatives. </p><p>● Training and Development: Participate in training and development programs to stay up-to-date on policies, procedures, and industry best practices. </p><p>● Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material as needed </p><p>● Anticipate the societal effects of different forms of online speech and behavior, and test hypotheses and assumptions about online activity in an operations setting </p>

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