Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

47 200 $/$47,200 - 66 600 $/$66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Helping is at the heart of everything we do at our contact centers, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers. Small Businesses play an integral role in our communities, and we strive to tailor a unique experience for these customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

Job Details

What You ’ ll Do

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with business account inquiries or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:

• Make people ’ s day : consistentlydeliver an outstandingcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD products,services,and solutions.

• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

• Achieve your goals: consistently reach performanceobjectives, includingcustomer experience survey results, adviceandquality goals, compliance regulations,and productivity targets.

• Never stop learning: activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopinyourrole.

Where You’ll Work

After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

• High School Diploma or equivalent.

• Bilingual (English & French)

• Exceptionalcommunication andlistening skills and a curiosity to helpBusiness Owner'smeet their needs and resolve concerns.

• Ability tomultitask and navigate through computer systems,applications, and multiple screenswith speed andaccuracywhile balancing performance to meet a variety of metrics.

• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

• Flexibility, resiliency, and a positive attitude when responding to challenging situations, while understanding the unique needs of a Business Owner

• Ability to workbothindependentlyand aspart of a team.

• Integritywhen managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices.

• Preference given to those with experience in financial or service industries.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We’re hosting in-person training and onboarding sessions at 7250 rue Mile End, Montreal for 13 weeks to ensure you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

National Occupa tion Classification (NOC) Code

(NOC) 63102- Financial sales representatives

Company Overview

Our P romise

At TD, our commitment to our people is what makes us the Better Bank. This commitment – our Colleague Promise - is our pledge that no matter where you work at TD, you’ll have the chance to:

• Makea meaningful impact on the business, your colleagues, and the customers and communities we serve.

• Learnnew skills,growyour career,explorenew opportunities acrosstheBank, andultimatelygainnew perspectives tohelp yousucceed.

• Experienceaculture of carewhere allcolleaguesare respected, included, appreciated,and supported.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity; and empowering colleagues with flexibility in how they work helps them to deliver high-quality materials that reflect our commitment to our business, customers, and communities. Our hybrid workplace experience is designed to empower colleagues to do great work at a physical TD location and also remotely where it makes sense for the work. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.

Who W e A re

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. Our purpose to enrich the lives of our customers, communities and colleagues, and this underscores how we approach innovation and the capabilities we’re developing to shape the future of banking.

Whether you’ve got years of banking experience or just starting your career in financial services, we can help you realize your full potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we plan to keep growing – and we hope you do too.

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Our Community Involvement

Each day, we work hard to help open doors to a more inclusive and sustainable future for the communities we serve. Our Sustainability and Corporate Citizenship team was established to bring the TD Ready Commitment (our Corporate Citizenship platform) to life, and help us accomplish our purpose to enrich the lives of our customers, colleagues and communities.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

#LI-NACO

#IN-NACO

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.