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Contact Center Remote CSR

February 23, 2026

Contractor Opportunity: Contact Center CSR for State of AZ

Location: Remote

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: Artech

Start Date:3/30/2026

Duration: 1 Months with potential for extension

About the Role

We are seeking qualified contractors to fulfill the role of a Contact Center CSR for the State of AZ, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience.

The right candidate will answer Medicaid only chat regarding Member status, documents, general application questions and provider inquires covering Enrollment, Claims, Prior Authorization and general questions. They will also review submitted medical applications for completeness and conduct follow up outbound calls for information as needed.

You will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results. This opportunity is open to individuals located in the United States.

Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 5:00 PM Mountain Standard Time.

Training time: 2 Weeks - Monday - Friday 8:00 AM to 5:00 PM Mountain Standard Time.

Contractors will be engaged and paid by a third-party payroll supplier, Artech, which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities

Core Duties

Respond to inbound phone calls, chats, and emails with professionalism and accuracy.
Conduct outbound outreach through phone or email as needed.
Research inquiries across multiple internal systems and communicate results clearly to customers.

Deliverables or Project Scope

Provide consistent, high quality customer service aligned with established call flows and scripts.
Maintain timely and accurate documentation of all interactions and outcomes. Identify trends, risks, or recurring issues and report them to leadership.
Demonstrate agility by transitioning efficiently between tasks, channels, and systems.

Collaboration Tools or Platforms

Microsoft Office (Excel, Word, Outlook, Teams)
Multiple internal systems for customer research and case resolution

Qualifications

High School Diploma or GED equivalent
Minimum of 2 years of Customer Service experience
Minimum of 1 year experience in Call Center environment
Proficiency with Computers
Data Entry Experience

Preferred Qualifications

Ability to work from a quiet, private remote environment with sufficient internet speeds to handle calls received via internet
Experience with Accenture within the past 6 months
Former Transaction Processing Experience
Listening, verbal and written communication experience

How to Apply

Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by Artech for next steps.

Compliance Notes

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

In response to a formal complaint or charge,
In furtherance of an investigation, proceeding, hearing, or action, or

California residents or those planning to work from Los Angeles County should review additional notifications here.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer Artech, and varies depending on factors such as location, role, skill set, and experience.

Compensation Range: $19.00 - $36.40

Role Location

Hourly/Salary Range

California

$25.20 to $30.50

Cleveland, OH

$21.50 to $21.50

Colorado

$25.60 to $29.00

District of Columbia

$23.40 to $23.40

Illinois

$22.30 to $24.40

Massachusetts

$27.30 to $27.30

Minnesota

$23.40 to $23.40

Maryland

$24.90 to $24.90

New York/New Jersey

$26.90 to $31.50

Washington

$25.20 to $25.20

Job Posting Range/Deadline to Apply

We anticipate this job posting will be posted until 2/20/2026

Benefit Information

Artech offers a market competitive suite of benefits to all eligible employees including medical, dental, vision, and a 401(k) retirement savings plan, and paid time off.

Drug-Free Workspace

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.

Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

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9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...