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Consultation Officer

March 14, 2026

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0078/1208/Consultation_Officer_JD_2025.pdf" target="_blank">Consultation_Officer_JD_2025</a></li> </ul> Please apply online via the link provided. Job Title: Consultation Officer Language: UK Company: Job Location: Location: Region: London Country: United Kingdom Organisation: Hackney Council Anonymous Apps > Climate, Homes and Economy Job Number: HCAA02818 Service: Public Realm DBS Required: No Organisation Logo: Hackney Council Salary: per Min Max In Agreement Type: Fixed Term / Secondment Work Pattern: Full Time Contracted Hours: 36 Grade: SO2 SCP Range: £42,912 - £44,235 10 Months Fixed Term Contract /Secondment Opportunity This is a hybrid role requiring you to be in the office for a minimum of 2 days per week. This role will be based at 136-142 Lower Clapton Road. E5 0QD Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide. Hackney Parking Services are often leading the way in the parking industry with the main focus on best practices and performance. Hackney Council’s Parking Services are recognised as one of the UK’s leading local authorities on the implementation, management and enforcement of effective parking controls across the borough. If you have a passion for delivering great customer service, like to use your initiative to solve problems, have excellent communication and organisational skills, are flexible and take great pride in your work? If so, we want to hear from you. We have a fantastic opportunity for a Consultation Officer in our Parking Operations team. We are looking for a highly organised individual that has proven experience in providing excellent service with a genuine desire to help our residents and business, have an eye for detail, enjoy being part of a team and are able to work in a pressurised environment. You must have a flexible approach to your work whilst being able to plan and prioritise workloads efficiently and effectively to ensure that tight deadlines are met. In this role it is crucial for you to maintain high levels of service standards at all times. As a Consultation Officer, you will make sure all consultation documents are designed and printed within the agreed timescales. You will take responsibility for continually improving our service performance to meet the varying demands of our customers ensuring we get it right first time. You will have experience in collecting, handling and analysing large amounts of information, and presenting this to a variety of professional and lay audiences in understandable form (in particular numerical information). You will need to have excellent communication skills as you will be dealing with queries from our diverse community of residents. You will be required to respond clearly to emails and telephone requests and build close relationships with other Council departments. You will have the ability to investigate complex queries and provide a fair outcome to our customers and you must be able to demonstrate this across all channels and within a diverse customer group. You should have a good understanding of a variety of IT packages and experience of using Google GSuite and be able to interpret consultation feedback. You should have experience in managing and prioritising competing demands, keeping to strict deadlines and dealing effectively with contentious issues. You will need to have experience of writing high quality reports for a range of audiences, including Councillors and senior managers. Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough and making this a place we can all be proud of. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role. Closing date for applications: 22 March 2026 (22:59) Interview and assessment date: Week Commencing 13 April 2026 We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: <a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a> #LI-AO1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...