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Clinical Quality Registered Nurse
Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
As a Clinical Quality Registered Nurse at Hims & Hers, you will play a vital role in ensuring the delivery of high-quality, patient-centered care across our telehealth operations. Reporting to the Senior Director of Clinical Quality, this full-time role involves conducting quality reviews, supporting Care Coach audits, applying triage protocols, and fostering collaboration between corporate and clinical teams. You'll be instrumental in shaping clinical standards, reviewing protocols, and supporting the expansion of care delivery programs.
We are seeking an experienced RN with at least five years of clinical practice, including two or more years in patient triage. Candidates should have strong assessment and organizational skills, proficiency with EHR systems and remote communication tools, and a deep understanding of clinical protocols and healthcare compliance. Prior experience in areas like sexual health, obesity management, mental health, and urgent care is a plus, as is involvement in policy and procedure committees or emergency/trauma certifications.
You Will:
Conduct remote patient assessments—both physical and psychological—to evaluate urgency, prioritize care, and apply appropriate triage protocols using sound clinical judgment.
Apply established triage systems and SOPs to medical escalations, ensuring accurate documentation, routing, and compliance with care standards.
Perform quality audits of Care Coach interactions, provide actionable feedback, and support ongoing performance improvement initiatives.
Collaborate with clinical leadership and cross-functional teams to support communication between corporate operations and You Health Medical Group.
Review and refine clinical protocols to improve care delivery and enhance the patient experience across telehealth programs.
Participate in special projects and pilot initiatives related to Care Coach program launches or expansions, offering insights and feedback.
Maintain accurate and thorough records of patient assessments, interventions, and outcomes in electronic health record (EHR) systems.
Uphold strict standards of patient confidentiality and privacy, demonstrating strong knowledge of HIPAA regulations and healthcare compliance.
Deliver care and support to patients across key therapeutic areas, including sexual health, hair loss, obesity and weight management.
Utilize excellent organizational, multitasking, and communication skills to navigate a fast-paced environment and coordinate with interdisciplinary care teams.
You Have:
Registered Nurse (RN), active, unencumbered license
Bachelor of Science, Nursing
At least 5+ years of relevant clinical experience/direct patient care
At least 2+ years of direct patient triage experience
Strong interpersonal and communication skills, with the ability to accurately, concisely and effectively convey information
Proficiency in using telecommunication technology and electronic health record (EHR) systems
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment
Commitment to patient advocacy, privacy, and confidentiality
Knowledge of healthcare regulations, triage systems and protocols and compliance standards (HIPAA, etc.).
Previous experience in healthcare policy and procedure committee
Direct patient care experience with emergency or trauma care of patients is required
Certification in Emergency or Trauma Nursing is a bonus
Our Benefits (there are more but here are some highlights):
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.
