Client Svc II Representative- Receptionist

About the position

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements. - Responsible for communicating and training team in changes to workflow or procedure. - Oversees and manages daily and monthly records on service activity. - Effectively communicates with the client and staff. - Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Reception/Office Services: -Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer. -Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings. -May also be responsible for copy/binding/copier maintenance. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated rate for this role: \$17.20 - \$23.37 hourly - HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - Good computer skills/technical knowledge. - Prior experience in a customer service environment. - Good customer service and communication skills. - Ability to work OT as needed. - Ability to lift up to 50lbs. - Ability to multitask and prioritize in order to meet deadlines. - Ability to work with minimal supervision. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

  • Promptly informs supervisor of potential problems or customer concerns.
  • Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
  • Strong focus on providing good customer service.
  • Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
  • Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
  • Responsible for communicating and training team in changes to workflow or procedure.
  • Oversees and manages daily and monthly records on service activity.
  • Effectively communicates with the client and staff.
  • Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
  • Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
  • Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
  • Site responsibility and location of coverage may change based on client and/or division needs.
  • Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
  • Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
  • May also be responsible for copy/binding/copier maintenance.

Requirements

  • HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
  • Good computer skills/technical knowledge.
  • Prior experience in a customer service environment.
  • Good customer service and communication skills.
  • Ability to work OT as needed.
  • Ability to lift up to 50lbs.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Ability to work with minimal supervision.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Benefits

  • Employee referral bonus
  • Employee discounts
  • “Dress for Your Day” attire program (casual is welcome, based on your job function)
  • Volunteer opportunities to give back to our local community
  • Swag! A Canon welcome kit and official merch you can’t get anywhere else
  • medical
  • dental
  • vision
  • 401(k) Savings Plan
  • discretionary profit sharing
  • discretionary success sharing
  • educational assistance
  • recognition programs
  • vacation
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