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Client Service Member - Travel Consultant – Luxury Travel

May 14, 2026

About Frontier: At <a href="https://www.hirefrontier.com/">Frontier,</a> we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies. Client Service Member | Remote | Luxury Travel About Ascend Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time. The Role We are looking for a Client Service Member who loves the challenge of finding the perfect flight, building a compelling quote, and delivering genuinely personal service to high-expectation travelers. You will own each client request from start to finish: from reading the initial message and understanding what the client actually needs, through searching for the best options, to writing a polished quote that makes their decision easy. You will work across multiple booking strategies, including award travel, loyalty program redemptions, and premium fare inventory, and you will communicate with clients in a way that always feels warm, fast, and professional. This is an individual contributor role. You are the person the client interacts with, and your work directly determines the quality of their experience. Compensation $700 - $1,200/month USD, depending on location and experience. Compensation is reviewed based on performance, with clear milestones tied to progression. What You'll Do Search and Optimization <ul> <li>Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory </li> <li>Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals, not just the most obvious result • Apply fare rules and availability knowledge to find solutions that are both accurate and creative</li> <li>Document complete pricing details, fare rules, and booking requirements in our workflow systems so nothing is lost in handover </li> </ul> Quote Creation and Client Delivery <ul> <li>Build polished, well-structured quotes that follow Ascend's standards for tone, clarity, and formatting </li> <li>Add clear reasoning to every quote: why this route, what the fare rules mean for the client, the pros and cons of each option, and any availability considerations they need to know about </li> <li>Deliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itineraries </li> <li>Present options in a way that makes the client's decision easy and confident, not overwhelming </li> </ul> Client Communication <ul> <li>Acknowledge every new client message within 30 seconds so they know it is being handled </li> <li>Maintain proactive, high-touch communication throughout the search and booking process </li> <li>Confirm key preferences before quoting: cabin class, routing preferences, loyalty program memberships, and any flexibility on dates or connections </li> <li>Handle follow-up questions, clarifications, and booking confirmations with professionalism and genuine warmth </li> </ul> Data Accuracy and Handovers <ul> <li>Maintain 100% accuracy across all workflow systems and client records: task status, client notes, booking details, and preferences updated in real time </li> <li>Ensure seamless handovers to the Ticketing and Trip Fulfillment teams so the client's experience does not have any gaps </li> <li>Document all key client interactions and decisions so the team has full context at every stage </li> </ul> Escalation and Quality <ul> <li>Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately, rather than attempting to handle them alone </li> <li>Flag pricing anomalies, policy concerns, or system issues when you spot them • Participate in quality audits and apply feedback to continuously improve your work </li> </ul> What You Bring Must Have <ul> <li>2+ years in travel operations, luxury hospitality, or high-touch client service where you understand what premium service actually feels like from the client's side</li> <li>Hands-on Sabre GDS experience is mandatory for this role. You must already be comfortable using Sabre for flight search and booking. This is not a skill we can train from scratch </li> <li>Excellent written communication: your client messages are clear, professional, and feel personal, not like they came from a template </li> <li>Strong attention to accuracy: you maintain 98%+ accuracy even when you are moving quickly across multiple requests </li> <li>The ability to manage multiple client requests simultaneously while meeting tight response and delivery SLAs </li> <li>A collaborative mindset: you hand off work cleanly, communicate proactively with your team, and treat handovers as a responsibility, not an afterthought </li> </ul> Nice to Have <ul> <li>Experience with airline mileage programs, award travel, or loyalty points optimization • Familiarity with premium booking platforms, workflow tools, or CRM systems • Background in luxury travel agencies, premium concierge services, or high-end hospitality </li> <li>Experience handling high-net-worth or VIP clients </li> <li>Genuine passion for travel and for finding creative routing solutions that others miss </li> </ul> You do not need to check every box. If you have 80% of the must-have skills and genuine enthusiasm to learn, we want to hear from you.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...