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CHILD SUPPORT SPECIALIST TRAINEE

March 12, 2026

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

This Statewide recruitment is being conducted to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services and Regional Offices of Child Support throughout the State.

All approved candidates will be placed on this list of eligible candidates in one Best-Qualified randomized scoring band for at least one year. Placement on this list is not a guarantee that you will be offered an interview for any given vacancy.

This recruitment has been reopened to allow for additional application submissions. If you have already applied and been approved for this recruitment (25-004572-0001), please do not reapply; your application remains under consideration.

GRADE

ASTD10

LOCATION OF POSITION

STATEWIDE

This Statewide recruitment has been opened to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services throughout the State.

Please indicate the counties in which you are willing to accept employment on your application.

Main Purpose of Job

A Child Support Specialist Trainee is the entry level of child support work. Employees in this classification learn to investigate and analyze child support cases and initiate appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with applicable federal and State laws, rules and regulations. Employees in this classification learn to perform duties related to establishing paternity and child support orders, negotiating agreements for child support payments and health insurance coverage and maintaining and enforcing the collection of current and past due amounts. Employees in this classification do not supervise other positions.

POSITION DUTIES

Examples of Work:

Learns to obtain, verify and analyze information from custodial and non-custodial parents, employers, financial institutions, private and governmental resources, health insurance carriers and others and use that information to locate non-custodial parents, establish paternity, verify income and assets and determine the ability of non-custodial parents to pay child support and provide health insurance;

Learns to negotiate voluntary agreements for payment of child support and liquidation of arrears with custodial and non-custodial parents in accordance with State regulations and guidelines;

Learns to initiate and prepare a variety of documents for administrative or court hearings, such as support payment modifications, wage withholdings, earnings assignments, interstate transmittals, subpoenas, bench warrants and show cause orders in order to collect current or past due child support payments;

Learns to identify circumstances that contribute to a problem in collecting child support or providing health insurance coverage, determine which private and governmental services and programs, such as mediation services, employment and job counseling services, visitation access program or young fathers’ program address the problem and refer parents to those services and programs;

Learns to monitor the receipt of child support payments and review case records and payment activities to determine the need for and type of enforcement activities warranted;

Learns to investigate and resolve disputes resulting from license suspensions, tax intercepts and other remedies used to enforce and collect child support;

Learns to initiate and negotiate establishment and enforcement of new or existing child support orders in out-of-state cases;

Learns to prepare and present testimony for judicial and administrative hearings related to child support enforcement and collection;

Learns to prepare and review case records to ensure the validity of information to be presented in court by the legal services attorney;

Learns to maintain and update case records by using automated systems and case folder documents;

Learns to respond to inquiries from custodial and non-custodial parents, employers, courts, public officials, attorneys, other State agencies and out-of-state agencies in order to resolve issues related to child support cases;

Learns to coordinate genetic testing arrangements with certified medical facilities;

Learns to serve as liaison between Child Support Enforcement Administration and other State agencies, local agencies, the State’s Attorney’s Office and the courts;

Learns to place appropriate markers on case records in cases in which family violence or abuse has occurred, monitor the case to ensure that custodial and non-custodial parents, other caretakers and children are protected and refer abused caretakers and dependent children to family shelters or other protective services;

May learn to assist at orientation sessions for new applicants or for non-custodial parents by presenting information about child support program services and related services that may be helpful;

May learn to represent the State as complainant in order to obtain or enforce court orders for support;

Performs other related duties.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six months of public contact experience involving negotiating, interviewing, explaining information, gathering and compiling data, performing analysis of data, writing correspondence and completing mathematical or legal tasks.

OR

Six months of general office, retail, food service, construction trades or similar experience including data entry, record filing and maintenance, multi-line phone use, general computer skills and email software. General clerical, data processing, technical or administrative experience is defined as work performing a variety of duties which are clear-cut and typically found in office settings such as filing, copying, inputting data, general computer skills and directing telephone calls.

OR

Six months of U.S Armed Forces military experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).

Annual Leave – ten (10) days of accumulated annual leave per year.

Sick Leave – fifteen (15) days of accumulated sick leave per year.

Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

Holidays – State employees also celebrate at least twelve (12) holiday per year.

Pension – State employees earn credits towards a retirement pension.

Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Suite 1100, Baltimore, Maryland 21201.

Or email trelia.gunter@maryland.gov: Voice 410-767-7416, toll-free: 1-800-332-6347.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

Do not submit unsolicited documentation.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...