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Cafe Team Expert

February 24, 2026

Title: Cafe Team Expert
Category: Retail
EmploymentType: Full-Time
Location: SD - Rapid City -Rapid City - 3546
LocationType: retail
JobLocation: Rapid City, South Dakota 57701
JobSummary: A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You are good at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café. In this role, you present viable business strategies and work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results.
**You'll make a great Cafe Team Expert if you have what we term to be good "behaviors."** Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations.
These behaviors collectively demonstrate that you:
- Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
- Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays.
- Are positive and proactive in your approach to work; you lead by example with purpose and energy, working hard and reliably while inspiring others to do the same.
- Are supportive of the entire store team, demonstrating kindness, fairness, encouragement and respect.
- Are always cheerful and helpful with customers, consistently going out of your way to help them and modeling this for the store team.
- Take initiative to drive your own development, are an enthusiastic learner and use feedback to improve skills.
- Are an active listener who understands information and clearly communicates messages as expected to support company initiatives and goals.
- Prioritize resources and barista support appropriately to keep the shift on track.
- Above all, show that you enjoy being a barista!
**As a Café Team Expert you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble Barista.**
You will be trained and expect to be proficient in these areas:
- Using mastered skills in drink making, creating and maintaining food and beverage presentation standards and adjusting displays, modeling and coaching others in their effective use.
- Using strong visual merchandising skills, to maintain counter and floor retail fixtures.
- Running an efficient and quick register while taking orders, coaching others on efficient order taking and speed of service.
- Using bookselling skills to support the bookfloor team willingly and effectively when available.
- Actively coaching the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors.
- Managing inventory through effective food and beverage orders.
- Completing and submit accurate monthly inventory and waste log on time
All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, and this is needed, collaboratively supporting the wider Cluster.
**As you gain experience, you should expect your Café Team Expert knowledge and skills to develop.**
Each Barnes & Noble bookstore is the product of its bookselling and café team. You will increasingly contribute as you develop your expertise. You will:
- Use expert knowledge to make effective food and beverage recommendations to customers, acting as a role model to the team.
- Review category sales, inventory quantities and product waste reports, assessing and acting on information to maximize our sales and profitability.
- Meet with the SM regularly to review café sales performance, profitability, training, and opportunities, to drive café results.
- Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately.
**As already said, above all we expect to enjoy being a barista at Barnes & Noble. As you gain experience, you should expect your knowledge and skills to develop to support others and the Cluster and bookstore.**
You will, of course, comply with all company policies and procedures.
WhatYouDo:
Knowledge&Experience:
EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...