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Brand Trainer
At Creams Café, we’re passionate about creating unforgettable dessert experiences and building high-performing teams across our growing estate. As we continue to expand, we are looking for an enthusiastic and driven National Brand Trainer to join our People Team.<br><br>This is an exciting opportunity for someone who loves developing people, working closely with operational teams, and helping to drive sales by our brand training. <br><br>The Role<br><br>As a Brand Trainer, you will play a key role in developing the skills and knowledge of our cafes teams while ensuring our brand standards are consistently delivered across the Creams estate.<br><br>You will support new cafe openings, deliver engaging training programmes, and work closely with Operations to help our teams deliver exceptional guest experiences.<br><br>This is a field-based role, so travel across our UK wide locations will be required.<br><br>Key Responsibilities<br><br>⭐ Deliver engaging and impactful training to managers and cafe teams<br><br>⭐ Support new cafe openings, including pre-opening training and on-site coaching<br><br>⭐ Ensure operational excellence and brand standards are embedded across restaurants<br><br>⭐ Work closely with management teams to develop their skills and capabilities<br><br>⭐ Drive engagement with our learning platform.<br><br>⭐ Identify development opportunities to support team progression and retention<br><br>⭐ Provide feedback and insight to support continuous improvement across the business<br><br>About You<br><br>We’re looking for someone who is passionate about developing people and thrives in a fast-paced environment.<br><br>You will ideally have:<br><br>✔ Experience delivering training in a multi-site environment (hospitality or retail preferred)<br><br>✔ Strong communication and presentation skills<br><br>✔ The ability to build strong relationships with teams at all levels<br><br>✔ Excellent organisation and planning skills<br><br>✔ A proactive, positive and solutions-focused mindset<br><br>✔ Flexibility to travel across the estate<br><br>Why Join Creams?<br><br>At Creams Café, our S.W.E.E.T. values guide everything we do:<br><br>🍦 Show the Energy<br><br>🍦 Wow Every Moment<br><br>🍦 Everyone together <br><br>🍦 Elevate Every Dessert<br><br>🍦 Try, Learn, Improve<br><br> <br><br>You’ll be joining a passionate and supportive team where you can make a real impact on the development of our people and the success of our growing brand.<br><br> <br><br>📩 Interested?<br><br>Apply via LinkedIn or send your CV to [insert email/contact].<br><br>