Bilingual Remote Call Center Representative (English/Spanish)

Job title: Bilingual Remote Call Center Representative (English/Spanish)

Company name: HESC Solutions, Inc.

Pay: $17/hr to start

Location Requirement: Must reside in or near the Dallas–Fort Worth area

At HESC Solutions, Inc., we help borrowers navigate their federal student loan repayment options with clarity, compassion, and professionalism. As a Bilingual Remote Call Center Representative, you’ll play a meaningful role in supporting individuals as they work toward financial stability and educational success serving borrowers in both English and Spanish.

As a Call Center Representative, you will:

  • Serve as a trusted resource for borrowers by answering inbound calls, emails, and chats in a friendly and professional manner (in English and Spanish)
  • Make outbound calls to assist borrowers with delinquent accounts
  • Educate borrowers on repayment options, deferments, and forbearance programs
  • Process loan payments and accurately update account information
  • Protect sensitive borrower information while maintaining strict confidentiality
  • Navigate multiple systems efficiently while minimizing hold time
  • Work a structured 8-hour shift (with scheduled lunch and breaks)

Shifts may range between 7:00 AM and 10:00 PM based on business needs including a Saturday shift from 9:00 AM – 1:00 PM. Flexibility is important, including occasional overtime or schedule adjustments. Schedules will be assigned by management.

Successful candidates are:

  • Fluent in English and Spanish (written and verbal required)
  • Strong communicators
  • Comfortable multitasking (including typing while speaking)
  • Organized and detail-oriented
  • Confident working in a fast-paced, performance-driven environment
  • Tech-savvy with strong computer skills

Minimum Qualifications

  • High school diploma or equivalent (some college or bachelor’s degree preferred)
  • At least 6 months of call center experience required
  • Bilingual fluency in English and Spanish
  • Ability to pass a pre-employment cognitive and personality assessment
  • Ability to obtain a Federal 5C Security Clearance and pass a credit check
  • Must not be in default on federal student loans
  • Reliable home internet (minimum 10 Mbps) and a quiet, distraction-free workspace
  • Must reside in or near the Dallas–Fort Worth area

What We Provide

  • Company-issued computer and equipment
  • Stable full-time hours (40 per week)

Pay Progression & Bonus Opportunities

We reward performance and growth with scheduled pay increases.

Starting Pay - $17.00 per hour

After 1 Year of Employment - $18.00 per hour

Quarterly Performance Bonuses
Employees are eligible for quarterly bonuses based on performance metrics and attendance.

Benefits

We offer a strong benefits package designed to support you and your family:

  • Medical Insurance (Blue Cross Blue Shield) – Most plans 100% employer-paid
  • Dental Insurance (Guardian) – Employer-paid
  • Telehealth services
  • Life Insurance (2x annual salary provided)
  • 401(k) with up to 7% company match
  • Federal paid holidays
  • Up to 10 days of paid time off annually (additional days with tenure)

Benefits eligibility begins the first day of the month following 60 days of employment.

Pay: $17.00 - $18.00 per hour

Expected hours: 40.0 – 45.0 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Vision insurance

Application Question(s):

  • Must be able to pass a background check and security clearance

Experience:

  • Call center: 1 year (Preferred)

Language:

  • Spanish (Required)

Location:

  • Dallas-Fort Worth, TX (Required)

Work Location: Remote

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