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Bilingual Collection agent / AGENT(E) DE RECOUVREMENT (Hybrid: Gatineau Quebec)
- 9-month Contract
- Pay Rate:$ 27.68
- Hybrid: 706 boulevard Gréber, Gatineau, Quebec, J8V 3P8
At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond—for customers, communities, investors, regulators and policymakers, and employees.
To meet that goal, Enbridge is partnering with Raise—a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.
Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you’re looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.
Enbridge is hiring a Bilingual Collection agent / AGENT(E) DE RECOUVREMENT right now—when you apply, Raise will review your application within 48 hours and contact qualified applicants for interviews.
Responsibilities:
- Effectuer des appels de recouvrement afin d’obtenir une entente de paiement ou une confirmation de paiement
- Assurer le suivi des comptes relativement aux engagements non respectés
- Maintenir les dossiers compte-client à jour afin de s’assurer que les renseignements sont exacts et actuels
- Travailler en étroite collaboration avec ses collègues dans la gestion des faillites, reprise de finance, fermeture de compteur pour non-paiement, les fraudes, les comptes clients transférés à l’agence de recouvrement, etc.
- Traiter divers dossiers efficacement avec nos contacts internes et externes : superviseurs, sous-contractants, syndic de faillite, gestionnaire de propriété, etc.
- Appliquer les politiques, les procédures et les meilleures pratiques de recouvrement en tout temps
- Toutes autres tâches connexes
Qualifications:
- Bilinguisme requis
- Excellente communication orale et écrite
- Capacité à négocier
- Axé sur les solutions
- Sens de la débrouillardise
- Avoir un esprit d’équipe
- Avoir un esprit d’analyse
- Faire preuve de rigueur professionnelle
- Bonne organisation
- Capacité d’effectuer plusieurs tâches simultanément
- Maitrise de la suite MS Office
- Être familier avec les règles concernant le recouvrement et la loi sur l’accès à l’information ainsi que la protection des renseignements personnels sera considéré comme un atout
- Un minimum de 3 ans d’expérience dans la perception des comptes à recevoir sera considéré comme un atout
ENGLISH :
Position: Collection agent
Service: Credit and collection
Summary
The collection agent is responsible for following up with clients with outstanding balances, responding to inquiries, and negotiating payment arrangements.
Your main responsibilities would be:
- Initiate collections calls and negotiate payment agreements with clients, while always ensuring professional customer service
- Monitor accounts for outstanding commitments
- Maintain client account records as to ensure information is accurate and current
- Works closely with colleagues in managing the closing of meters for non-payment, fraud, accounts transferred to collection agency, etc.
- Apply collection policies, procedures, and best practices at all times
- All other related tasks related to Credit and Collections
Requirements and qualifications:
- Bilingualism required (English and French)
- Excellent oral and written communication
- Ability to negotiate
- Resourceful and solution-oriented
- Team player
- Demonstrated professional rigor
- Have good organizational
- Analytical capacity
- Ability to perform multiple tasks simultaneously
- Excellent knowledge of the MS Office suite
- Knowledge of the rules regarding collection and access to information legislation and privacy will be considered an asset
- A minimum of 3 years of experience in collecting accounts receivable will be considered an asset
Please note: Successful applicants will be employees of Raise, working at Enbridge facilities with both Enbridge and contract employees.
Applying with Raise
Raise is an established IT and engineering hiring firm with over 60 years’ experience connecting talented candidates with meaningful work. When you apply, you’ll get more than just a chance at a great job—you’ll become part of a vast network of employers that are always changing.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-567-9675 or hello@raiserecruiting.com
#ENBC
