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Aston Carter - Customer Relationship Specialist (Hybrid Remote) - Saint Joseph, MI

March 9, 2026

Job title: Customer Relationship Specialist (Hybrid Remote) Company: Aston Carter Job description: High Level Customer Service Representative for Leading Designer and Manufacturer of Cutting-Edge Mobility Solutions for a variety of OEM markets. Schedule: Core Hours: 8am to 5pm - Monday through Friday 2 days on-site, 3 days remote, after training - onsite training can take up to 1 month to complete Pay: Negotiable $21-24 per hour to start. Opportunity to earn commission after a few months into the job! Location: St. Joseph / Benton Harbor Benefits: Full Benefits - Great compensation, including monthly incentive up to $750 a month once hired on - Great pto and benefits - Ability to work hybrid remote Overview: Daily management of all customer inquiries. Their customers are other businesses looking to purchase their product. Would be providing customers their order status, customer phone and email inquiries, order changes, order checking. Need to effectively and efficiently communicate with customers and the sales team regarding opportunities, orders, and other customer inquiries/issues. Shepherd Caster is a leading designer and manufacturer of cutting edge mobility solutions for a variety of OEM markets. For over 55 years, we have prided ourselves on responding to our customers' needs with outstanding quality, on-time delivery, and excellent value at competitive prices. Our casters, found throughout a variety of industries including medical, store fixtures, electronic equipment, material handling and institutional, have long been a benchmark for quality and design in the industry. We have an experienced salesforce and international distributor network ready to assist you in finding the caster that is best suited for your mobility needs. If the right caster is not available among our thousands of standard products, we have the design expertise, manufacturing knowledge, and capabilities to create a custom solution to meet your needs. Job Duties: Communicate with customers concerning prices, special applications, returns, shipping dates, anticipated delays, etc. Call customers when necessary to advise shipments delay and/or information necessary to process orders. Make changes to or cancel orders/backorders and follow up on orders to ensure delivery by specified dates. Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.) Provide price & delivery estimates to customers, and Maintain customer master file Thank you for your time and consideration! About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position. Expected salary: $21 - 24 per hour Location: Saint Joseph, MI Apply for the job now! Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...