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Assistance Animal Verifier

March 12, 2026

About the position

We are a fast-growing company looking for a smart self-starter in a full-time role working amongst a team environment in the Assistance Animal department. This position involves analyzing ESA (emotional support animal) letters against matching requestor profiles (persons seeking accommodation for their assistance animals) and team spreadsheets and contacting provider offices to request verification of authenticity. Qualified candidate will need to make reasonable decisions in a fast-moving environment, have excellent proofreading, research and customer support skills and be comfortable utilizing basic to intermediate tech and database entry skills. This is a hybrid role that requires some days in office and some days remote. Applicants should be local to the Mooresville, NC or Lake Norman area or willing to relocate.

Responsibilities

Promptly call, fax, sequence or direct email a provider’s office and verify those ESA requests for authenticity.
Research provider’s, their locations, look for new contact information, return profiles for patient identifiers, outdated letters or any other letter/documentation issues that arise.
Processing fraudulent letters for written statements once confirmed fraudulent by the provider and forwarding to management/legal department for non-recommendation status.
Works with a team of other Verifiers and reports to the Verifier Team Manager Works in tandem with the AA Review team.

Requirements

Loves pets!
Self-confidence while willing to ask questions in times of uncertainty.
Willingness to take ownership of tasks and self-identified initiatives.
Excellent time-management, able to work independently and stay focused.
Likes to challenge oneself!
Creative-thinking with organized day-to-day work habits.
Excellent Research and Proofreading skills; detail oriented
Excellent Customer Service skills.
Basic to Intermediate tech/database skills a must.
Computer abilities including web, spreadsheets, google drive and other programs
Pleasant phone demeanor and good Customer service attitude
Develop and maintain momentum through workflow (Effective time-management)
Be able to work independently as well as within a team environment
Prolonged periods of sitting and working on a computer.
Proficient computer skills with the ability to learn new software.
Meet individual and team performance targets by achieving key productivity and quality KPIs.
Contribute to a collaborative team by sharing ideas and process improvements, while working in a hybrid environment that requires being in the office 3 days a week. Regular attendance at in-office team meetings and training sessions is a component of the hybrid work model.
The weekly schedule for this role includes working Saturdays, with Sundays and your choice of weekday off.
Compliance: 1 year (Required)

Nice-to-haves

vet tech, vet admin, medical tech or medical admin experience a+

Benefits

Medical/Dental/Vision/HSA benefits offered after 30 days of employment.
Company sponsored Life Insurance and Short Term Disability.
Optional Life Insurance and Long Term Disability Plans.
401(k) with 3% match regardless of employee contribution. Quarterly open enrollment.
Paid time off accrual beginning first day of employment
Paid holidays
Optional remote work days
Paid Family/Military/Bereavement leave
Pet friendly office

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...