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Analyst - Business Banking Client Services

May 14, 2026

See yourself in our team: Business Banking Client Services (BBCS) supports the in-life Commercial Lending needs of the Commonwealth Bank of Australia’s Business Bank. The 50-person strong team supports over 14,000 customer needs a year from 8+ locations around Australia. Do work that matters The Business Banking Client Services Commercial Lending team plays a critical role in ensuring the financial wellbeing of small business lending customers and communities. Our nationally based commercial analysts work collaboratively with bankers, specialists and support teams to review the commercial lending needs of small business customers and support a variety of commercial needs including:<ul><li>Discharges (Full and Partial)</li><li>Pricing requests</li><li>Lending Decisions</li><li>Restructures and debt consolidations and</li><li>Credit Reviews</li></ul> Reporting to the Team Manager, Commercial Lending the Analyst role supports the assessment and processing of commercial lending applications.We have options for you to work in any location across Australia. By having a dispersed workforce this allows us to better understand and support all of our customers with any of their commercial lending needs. Your Responsibilities:<ul><li>Work closely with customers and their authorised representatives (e.g. solicitors, accountants) to support the commercial lending needs of CBA’s business customers</li><li>Prepare well-reasoned credit decisioned and correspondence in line with CBA credit strategy</li><li>Provide high-quality, timely customer service</li><li>Develop and maintain professional relationships in support of team goals and objectives</li><li>Supporting your Manager and Executive Manager with special projects as required</li></ul> We’re interested in hearing from people who have:<ul><li>A passion for customer service with a focus on innovation and solutions focused thinking</li><li>Strong commercial lending and credit decisioning experience (CAA 2 or higher)</li><li>Strong commercial acumen and an understanding of business structures</li><li>Strong understanding of business lending product and associated processes/systems</li><li>Tier 2 (highly regarded, if not already attained role requirement is to obtain Tier 2 within 30 days of commencing in role)</li><li>Attention to detail and ability to communicate with a variety of stakeholders</li><li>Advanced analytical and Microsoft excel skills</li><li>Exceptional written and oral communication skills</li><li>Ability to work under pressure and to tight deadlines</li><li>Good organisational and time management skills</li><li>Previous experience in a similar role</li></ul> Your Qualifications<ul><li>A recognised qualification or degree in a Risk/Compliance/finance/Business related discipline</li><li>CAA 2 or higher</li><li>Tier 2 (highly regarded, if not already attained role requirement is to obtain Tier 2 within 30 days of commencing in role)</li></ul><div><div><div><div><div><div><div>If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through <a href="https://sidekick.hr.cba" target="_blank" rel="noopener noreferrer">Sidekick</a> to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.</div></div></div></div></div></div></div>Advertising End Date: 28/05/2026

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...