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AML & KYC Customer Service Representative (French Speaking)

March 7, 2026

MVSI is a market leading compliance company operating globally with offices in Australia, UK, Asia and the US. We provide services around KYC (know your customer), and AML (Anti-money Laundering) to a wide range of financial services organisations to assist them in meeting their regulatory compliance obligations. - Find out more at

To help cope with demand, we are seeking additional verifiers to support and meet our client’s needs. Working remotely from home (in the UK), we are looking for multilingual candidates who are fluent (spoken & written) in English, French as well as another European language.

AML and KYC experience and knowledge of the UK&EU regulations is a plus, but not mandatory, as we provide full training. Your new role will be to engage with our client's customers over the phone and via email, and support them in completing online forms, providing documentation, and completing our anti-money laundering compliance checks on their business.

Why Apply?

Get an awesome career! Ours is a specialised industry, and experience is in short supply. We employ people from all walks of life, and train them to be certified professionals over time. This is a fabulous opportunity to find a new direction, build transferable skills, and enjoy a profession where every day is interesting, and you'll want to come to work.

The Role:

Doing all kinds of background checks on people and organisations, and completing verification reports.

These may include company shareholdings, identity verification, and a lot lot more. Working with our clients to produce outcomes, you'll be dealing with a wide range of people, and situations, and we guarantee you will never be bored.

Dealing confidently with candidates and clients and assisting with queries, verifying information and much much more, is all part of a normal day.

Your responsibilities:

You will be liaising with and supporting teams in Australia, the UK, Europe, America, and Asia.
Conduct KYC verifications on both consumer and commercial clients in multiple jurisdictions.
Communicate with clients for further information or documentation that could be required and support them through the customer journey.
Contribute to continuous process improvements through innovative ideas and proactive thinking.
Keep up to date with changing industry regulations and trends relating to security, financial crime, and other emerging issues.
Meeting agreed KPI’s for productivity and quality.

The Team:

Did we mention awesome? We have an awesome team! Our people are our most valuable asset, and we have a great bunch of people, and the culture to match. Lots of support, information sharing, and just a great environment to work in. You'll enjoy coming to work every day.

About You:

We don't need a lot, but we do have a couple of prerequisites.

First, we want people who care. We love our clients at MVSI, and customer service is everything, so your attitude to clients must be first rate, including your communication skills. An exceptional phone manner is a must!

And secondly smarts, you'll be able to think on your feet, solve problems, and get the job done, and you'll be provided the autonomy to achieve that.

Let's do it!

This is a great opportunity for someone who wants to build a real career in the fast-growing anti-money laundering and financial compliance industry with a company that promotes and supports career progression.

We'll provide all the support and training (and sponsor your certification!) that you need around AML, KYC and the legalities of Anti Money Laundering, you need to bring the attitude that our clients are going to love!

At MVSI we are all about people, so go ahead and submit your CV, we'd love to hear from you!

Job Type: Full-time

Pay: £27,000.00-£28,000.00 per year

Application question(s):

Are you aware of the advertised salary?
We are only accepting applications from candidates who are fluent in French AND another European language.

Experience:

AML and KYC: 1 year (preferred)

Language:

French (required)
Second European language (In addition to English and French) (required)

Location:

United Kingdom (required)

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...